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Business performance measurement: an overview of the current state of use in the USA

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References

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1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
2000The balance on the balanced scorecard a critical analysis of some of its assumptions1,307 cited
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1987Measurement of Business Economic Performance: An Examination of Method Convergence1,019 cited
2003A descriptive analysis on the implementation of Balanced Scorecards in German-speaking countries651 cited
2004Perceptual measures of performance: fact or fiction?609 cited
2003

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The Balanced Scorecard: what is the score? A rhetorical analysis of the Balanced Scorecard

594 cited

1993Divergence between Archival and Perceptual Measures of the Environment: Causes and Consequences462 cited

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2017A method for designing strategy maps using DEMATEL and linear programming37 cited
2011Improving the performance review process29 cited
2014Interpretation and use of the Balanced Scorecard in Denmark: Evidence from suppliers and users of the concept26 cited
2010Enterprise system investments for competitive advantage: An empirical study of Swiss SMEs20 cited
2012An experiment in the usefulness of a strategy map17 cited
2008Warum die Balanced Scorecard nur selten als strategisches Managementsystem genutzt wird17 cited
2012PERFORMANCE MEASUREMENT PRACTICES OF PUBLIC SECTORS IN MALAYSIA16 cited
2010Using goals to model strategy map for business IT alignment16 cited
2008A framework to align strategy, improvement performance, and customer satisfaction using an integration of Six Sigma and Balanced Scorecard11 cited
2013A speculation of the presence of overlap and niches in organizational performance management systems9 cited