SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level
16 references·16 citing·35 second hopsampled
Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level (2006)Are Loyal Customers Profitable? Customer …The Practice of Management (2012)The Practice of ManagementUsing the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Does Competitive Environment Moderate the Market Orientation-Performance Relationship? (1994)Does Competitive Environment …Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Assessing Advantage: A Framew…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…Managing customer satisfaction: digital applications for insurance companies (2022)Managing customer satisfactio…Risk assessment of halal products and services: Implication for tourism industry (2017)Risk assessment of halal prod…Hotel property performance: The role of strategic management accounting (2017)Hotel property performance: T…Examining e-loyalty towards online shopping platforms (2017)Examining e-loyalty towards o…Customer profitability forecasting using Big Data analytics: A case study of the insurance industry (2016)Customer profitability foreca…Key determinants of passenger loyalty in the low-cost airline business (2014)Key determinants of passenger…Building trust by signaling trustworthiness in service retail (2014)Building trust by signaling t…Perceived service quality and student satisfaction in higher education (2013)Perceived service quality and…Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry (2013)Customer satisfaction: Cost d…Beyond loyalty: customer satisfaction, loyalty, and fortitude (2013)Beyond loyalty: customer sati…Strategic responses of the Spanish hospitality sector to the financial crisis (2012)Strategic responses of the Sp…Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty (2012)Assessing the moderating effe…What Drives Student Loyalty in Universities: An Empirical Model from India (2011)What Drives Student Loyalty i…Shopping motives as antecedents of e-satisfaction and e-loyalty (2010)Shopping motives as anteceden…Educational value: how students choose university (2010)Educational value: how studen…Marketing for Higher Education: A Relationship Marketing Approach (2008)Marketing for Higher Educatio…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2012The Practice of Management3,745 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 1988Assessing Advantage: A Framework for Diagnosing Competitive Superiority

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,651 cited
  • 1994Does Competitive Environment Moderate the Market Orientation-Performance Relationship?2,621 cited
  • Cited by

    • 2017Risk assessment of halal products and services: Implication for tourism industry350 cited
    • 2014Key determinants of passenger loyalty in the low-cost airline business237 cited
    • 2008Marketing for Higher Education: A Relationship Marketing Approach227 cited
    • 2012Strategic responses of the Spanish hospitality sector to the financial crisis202 cited
    • 2010Shopping motives as antecedents of e-satisfaction and e-loyalty160 cited
    • 2012Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty157 cited
    • 2013Beyond loyalty: customer satisfaction, loyalty, and fortitude150 cited
    • 2011What Drives Student Loyalty in Universities: An Empirical Model from India122 cited
    • 2017Hotel property performance: The role of strategic management accounting106 cited
    • 2014Building trust by signaling trustworthiness in service retail100 cited
    • 2013Perceived service quality and student satisfaction in higher education100 cited
    • 2010Educational value: how students choose university99 cited
    • 2016Customer profitability forecasting using Big Data analytics: A case study of the insurance industry97 cited
    • 2017Examining e-loyalty towards online shopping platforms93 cited
    • 2013Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry88 cited
    • 2022Managing customer satisfaction: digital applications for insurance companies81 cited