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Cited by

• 2011Perceived value: a critical examination of definitions, concepts and measures for the service industry467 cited
• 2015Building, measuring, and profiting from customer loyalty356 cited
• 2014Digital manufacturing-driven transformations of service supply chains for complex products294 cited
• 1997The scope of supply chain management research259 cited
• 2000The art and science of retail location decisions202 cited
• 2004The secret to a fashion advantage is brand orientation198 cited
• 2008Shopping streets versus shopping malls – determinants of agglomeration format attractiveness from the consumers' point of view196 cited
• 2005Exploring loyal qualities: assessing survey‐based loyalty measures172 cited
• 2007The effects of corporate brand attributes on attitudinal and behavioural consumer loyalty171 cited
• 2008Understanding older shoppers: a phenomenological investigation161 cited
• 2013Consumer decision making styles in retailing: evolution of mindsets and psychological impacts153 cited
• 2015The effects of luxury restaurant environments on diners’ emotions and loyalty141 cited
• 1997International expansion of US retailers133 cited
• 2007Web-Store Aesthetics in E- Retailing: A Conceptual Framework and Some Theoretical Implications