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The influence of mass communication and time on satisfaction and loyalty
16 references·3 citing·33 second hop
The influence of mass communication and time on satisfaction and loyalty (2003)The influence of mass communication and t…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The use of lisrel in validating marketing constructs (1991)The use of lisrel in validati…Zero defections: quality comes to services. (1990)Zero defections: quality come…A Critical review of consumer satisfaction (1989)A Critical review of consumer…Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Assessing Advantage: A Framew…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Central and Peripheral Routes…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Predicting Repeat Purchase Behaviour: An Indian Experience (2010)Predicting Repeat Purchase Be…Quantifying the Extent of Temporal Decay in Service Quality Ratings (2009)Quantifying the Extent of Tem…Antecedents of Repurchase Intention: Propositions Towards Using Marketing Strategy to Mitigate the Attrition of Online Students (2009)Antecedents of Repurchase Int…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)The Commitment-Trust Theory of Relationship Marketing (1994)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Brand Community (2001)Statistical principles in experimental design. (1962)The Elaboration Likelihood Model of Persuasion (1986)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)A Theory of Cognitive Dissonance (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)
this work references cited by second hop

References

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  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1997Customer value: The next source for competitive advantage4,739 cited
  • 1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement4,602 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,201 cited
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  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1991The use of lisrel in validating marketing constructs1,864 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1989

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A Critical review of consumer satisfaction
1,522 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • Cited by

    • 2009Antecedents of Repurchase Intention: Propositions Towards Using Marketing Strategy to Mitigate the Attrition of Online Students17 cited
    • 2009Quantifying the Extent of Temporal Decay in Service Quality Ratings14 cited
    • 2010Predicting Repeat Purchase Behaviour: An Indian Experience7 cited