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The Architecture of Service Systems as the Framework for the Definition of Service Science Scope
13 references·2 citing·40 second hop
The Architecture of Service Systems as the Framework for the Definition of Service Science Scope (2009)The Architecture of Service Systems as th…Designing a service science discipline with discipline (2008)Designing a service science d…Service is Front Stage (2006)Service is Front StageProductivity, Innovation and Knowledge in Services (2002)Productivity, Innovation and …A Three-Dimensional Scale of Intangibility (2001)A Three-Dimensional Scale of …Information as a product: not goods, not services (1998)Information as a product: not…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing (1990)Service management effectiven…Interdisciplinary study of service: Some progress, some prospects (1990)Interdisciplinary study of se…Portfolio approach to information systems (1989)Portfolio approach to informa…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …The Social Framework of the Information Society (1979)The Social Framework of the I…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Interactions between Information and Communication Technologies and Innovation in Services (2015)The Interactions between Info…A Review of Service Frameworks Analyzing Strategic Repositioning (2011)A Review of Service Framework…Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Structure of Scientific Revolutions (1963)The System of Professions: An Essay on the Division of Expert Labor. (1990)Evolving to a New Dominant Logic for Marketing (2003)Service science: Catalyst for change in business school curricula (2008)Service Innovation and Customer Co-development (2010)Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Readiness Index (Tri) (2000)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The influence of culture, emotions, intangibility, and atmospheric cues on online behavior (2013)The Impact of Service Characteristics on the Switching Costs–Customer Loyalty Link (2014)Consumer reliance on intangible versus tangible attributes in service evaluation: the role of construal level (2017)Advances in Consumer Research (2025)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Information Technology Implementation Research: A Technological Diffusion Approach (1990)On Uncertainty, Ambiguity, and Complexity in Project Management (2002)E-government success factors: Mapping practical tools to theoretical foundations (2005)Innovation, employment and skills in services. Firm and sectoral evidence (2003)Knowledge Sourcing Beyond Buzz and Pipelines: Evidence from the Vienna Software Sector (2009)Norms, status and the dynamics of advice networks: A case study (2010)Designing service systems by bridging the “front stage” and “back stage” (2009)Seven Contexts for Service System Design (2010)Optimal Design of Coproductive Services: Interaction and Work Allocation (2014)The Nature and Design of Post-Industrial Organizations (1984)The virtual sphere (2002)International Handbook of Information Technology in Primary and Secondary Education (2008)
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References

  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 1989Portfolio approach to information systems778 cited
  • 1979The Social Framework of the Information Society353 cited
  • 2001A Three-Dimensional Scale of Intangibility185 cited
  • 2002Productivity, Innovation and Knowledge in Services164 cited
  • 2006Service is Front Stage123 cited
  • 2008Designing a service science discipline with discipline98 cited
  • 1990Interdisciplinary study of service: Some progress, some prospects88 cited
  • 1998Information as a product: not goods, not services75 cited
  • 1990Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing61 cited

Cited by

  • 2011A Review of Service Frameworks Analyzing Strategic Repositioning12 cited
  • 2015The Interactions between Information and Communication Technologies and Innovation in Services

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12 cited