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A Review Paper on e-service; Technology Concepts
16 references·5 citing·51 second hop
A Review Paper on e-service; Technology Concepts (2015)A Review Paper on e-service; Technology C…E-Services: A Synthesis and Research Agenda (2007)E-Services: A Synthesis and R…An analysis of the e‐service literature: towards a research agenda (2006)An analysis of the e‐service …Whither Services Marketing? (2004)Whither Services Marketing?An Empirical Analysis of Network Externalities in Peer-to-Peer Music-Sharing Networks (2004)An Empirical Analysis of Netw…A Practice Perspective on Technology-Mediated Network Relations: The Use of Internet-Based Self-Serve Technologies (2004)A Practice Perspective on Tec…Services quality dimensions of Internet retailing: an exploratory analysis (2003)Services quality dimensions o…Determining and assessing the determinants of e‐service operations (2003)Determining and assessing the…U-Commerce: Expanding the Universe of Marketing (2002)U-Commerce: Expanding the Uni…E‐services and their role in B2C e‐commerce (2002)E‐services and their role in …Customer adoption of e‐service: an experimental study (2001)Customer adoption of e‐servic…The role of employee effort in satisfaction with service transactions (1995)The role of employee effort i…Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior (1991)Predicting User Intentions: C…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Marketing of services (1981)Marketing of servicesBreaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Design of Social Research (1956)The Design of Social ResearchThe Role of Different Types of Management Information System Applications in Business Development: Concepts, and Limitations (2022)The Role of Different Types o…Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce (2021)Empirical Modeling of Custome…Modelling the crowdfunding technology adoption among novice entrepreneurs: an extended TAM model (2019)Modelling the crowdfunding te…Appraising the Smart Card Technology Adoption; Case of Application in University Environment (2017)Appraising the Smart Card Tec…Critical Factors that Lead to Projects’ Success/Failure in Global Marketplace (2016)Critical Factors that Lead to…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)E-S-QUAL (2004)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Understanding digital content marketing (2008)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)The Social Psychology of Organizations. 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Social Action, Materiality, and Power in Constructivist Studies of Technology and Organizing (2010)Theoretical foundations for the study of sociomateriality (2013)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)A critical assessment of potential measurement biases in the technology acceptance model: three experiments (1996)Consumer trust in e-commerce in the United States, Singapore and China (2005)The role of social presence in establishing loyalty in e-Service environments (2006)Trust and risk in e-government adoption (2008)Diffusion of Innovations 1 (2019)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R (2004)Internal-market orientation and its measurement (2005)Commercial Scenarios for the Web: Opportunities and Challenges (2006)
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References

  • 1991Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior4,215 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1995The role of employee effort in satisfaction with service transactions618 cited
  • 2001Customer adoption of e‐service: an experimental study554 cited
  • 2006An analysis of the e‐service literature: towards a research agenda509 cited
  • 2002U-Commerce: Expanding the Universe of Marketing445 cited
  • 2004A Practice Perspective on Technology-Mediated Network Relations: The Use of Internet-Based Self-Serve Technologies381 cited
  • 1981Marketing of services353 cited
  • 2003Services quality dimensions of Internet retailing: an exploratory analysis276 cited
  • 2004An Empirical Analysis of Network Externalities in Peer-to-Peer Music-Sharing Networks267 cited
  • 2002E‐services and their role in B2C e‐commerce184 cited
  • 2003Determining and assessing the determinants of e‐service operations175 cited
  • 2007E-Services: A Synthesis and Research Agenda116 cited

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  • 1956The Design of Social Research103 cited
  • Cited by

    • 2016Critical Factors that Lead to Projects’ Success/Failure in Global Marketplace46 cited
    • 2021Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce41 cited
    • 2019Modelling the crowdfunding technology adoption among novice entrepreneurs: an extended TAM model35 cited
    • 2017Appraising the Smart Card Technology Adoption; Case of Application in University Environment11 cited
    • 2022The Role of Different Types of Management Information System Applications in Business Development: Concepts, and Limitations5 cited