References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 2003Evolving to a New Dominant Logic for Marketing15,040 cited
• 1984A Service Quality Model and its Marketing Implications6,682 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 2008Service logic revisited: who creates value? And who co‐creates?1,875 cited
• 1995Service Quality: A Measure of Information Systems Effectiveness1,776 cited
• 1996SERVQUAL: review, critique, research agenda1,770 cited
• 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,508 cited
• 2004The Four Service Marketing Myths1,347 cited
• 2002Customer perceived value: a substitute for satisfaction in business markets?1,273 cited
• 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,186 cited
• 2009A review of twenty years of SERVQUAL research896 cited
• 1994Perceived Service Quality and User Satisfaction with the Information Services Function775 cited
• 2003Introduction to Survey Quality