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Embodying experience

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References

2018Distinction: A Social Critique of the Judgement of Taste*20,290 cited
1968Studies in Ethnomethodology.12,446 cited
1995Lectures on Conversation5,393 cited
1981Conversational Organization: Interaction Between Speakers and Hearers2,312 cited
2000Learning from Museums: Visitor Experiences and the Making of Meaning1,892 cited
1992Conducting Interaction: Patterns of Behavior in Focused Encounters.1,634 cited
1986Body Movement and Speech in Medical Interaction1,046 cited
2016The Museum Experience935 cited
2003Learning Conversations in Museums801 cited
2002Learning in the Museum779 cited
1988A Naturalistic Inquiry into Buyer and Seller Behavior at a Swap Meet719 cited
2003Speaking of Art as Embodied Imagination: A Multisensory Approach to Understanding Aesthetic Experience603 cited
2001The Social Body: Habit, Identity and Desire593 cited
2003Museums, Society, Inequality439 cited
2000The museum environment and the visitor experience395 cited
1992The Representation of the Past362 cited

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Cited by

2010New directions for customer‐to‐customer interaction research236 cited
2013Cultural consumption, interactive sociality, and the museum122 cited
2009The Consumption of Museum Service Experiences: Benefits and Value of Museum Experiences121 cited
2013New service bonds and customer value in customer relationship management: The case of museum visitors101 cited
2012Atmospheres of Seduction96 cited
2011Customer‐to‐customer interaction (CCI): a cross‐cultural perspective86 cited
2017When Service Customers Do Not Consume in Isolation84 cited
2020Experiential authenticity in heritage museums80 cited
2012Exploring internal mechanisms forming customer servicescape experiences69 cited
2019An embodied approach to consumer experiences: the Hollister brandscape57 cited
2014Automatic Detection of Social Behavior of Museum Visitor Pairs54 cited
2010Discovering ‘Experience-ables’: Socially including visually impaired people in art museums52 cited
2021Discovering the determinants of museum visitors’ immersion into experience: the impact of interactivity, expectations, and skepticism51 cited
2016Action at the exhibit face: video and the analysis of social interaction in museums and galleries51 cited
2014RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics46 cited
2018A survey on developing personalized content services in museums45 cited