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A proposal for a structured approach for cross-company teamwork: a case study of involving the customer in service innovation
16 references·6 citing·39 second hop
A proposal for a structured approach for cross-company teamwork: a case study of involving the customer in service innovation (2011)A proposal for a structured approach for …Fourth Generation Evaluation (2014)Fourth Generation EvaluationCase study research: design and methods (2011)Case study research: design a…Industrial Product-Service Systems—IPS 2 (2010)Industrial Product-Service Sy…Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…Whither Services Marketing? (2004)Whither Services Marketing?New service development: learning from and with customers (2004)New service development: lear…The Theory of Economic Development (2003)The Theory of Economic Develo…Service engineering—methodical development of new service products (2003)Service engineering—methodica…Managing creativity and innovation (2003)Managing creativity and innov…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…New service development: areas for exploitation and exploration (2002)New service development: area…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…How to kill creativity. (1998)How to kill creativity.Fourth-Generation Evaluation (1988)Fourth-Generation EvaluationA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Case Study Research: Design and Methods (1984)Case Study Research: Design a…An approach for the development and implementation of commissioning service configurators in engineer-to-order companies (2022)An approach for the developme…Conflict by design and why institutions matter in service design: A case of a German Creative Agency in China (2021)Conflict by design and why in…Value-Constellation Innovation by Firms Participating in Government-funded Technology Development (2020)Value-Constellation Innovatio…Revisión sistemática de literatura de las variables clave del proceso de co-creación en las instituciones de educación superior. Literature review of the key variables of the co-creation process in higher education institutions. (2017)Revisión sistemática de liter…Challenges of CE (2015)Challenges of CEService Innovation: the state of the art and a proposal of a research agenda (2012)Service Innovation: the state…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Servitization of business: Adding value by adding services (1988)Design Rules (2000)Sustainable manufacturing: trends and research challenges (2011)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Servitization: revisiting the state-of-the-art and research priorities (2017)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Motivation, Knowledge Transfer, and Organizational Forms (2000)Why Isn't Creativity More Important to Educational Psychologists? Potentials, Pitfalls, and Future Directions in Creativity Research (2004)Social Yet Creative: The Role Of Social Relationships In Facilitating Individual Creativity (2006)Competing paradigms in qualitative research. (1994)Thematic Analysis (2017)Qualitative Quality: Eight “Big-Tent” Criteria for Excellent Qualitative Research (2010)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2003The Theory of Economic Development22,513 cited
  • 2011Case study research: design and methods21,763 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2014Fourth Generation Evaluation7,250 cited
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  • 1998How to kill creativity.2,004 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2010Industrial Product-Service Systems—IPS 2993 cited
  • 2007Service Management and Marketing: Customer Management in Service Competition892 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
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  • 2003Service engineering—methodical development of new service products460 cited
  • 2003Managing creativity and innovation336 cited

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Cited by

  • 2021Conflict by design and why institutions matter in service design: A case of a German Creative Agency in China16 cited
  • 2020Value-Constellation Innovation by Firms Participating in Government-funded Technology Development14 cited
  • 2022An approach for the development and implementation of commissioning service configurators in engineer-to-order companies12 cited
  • 2012Service Innovation: the state of the art and a proposal of a research agenda11 cited
  • 2017Revisión sistemática de literatura de las variables clave del proceso de co-creación en las instituciones de educación superior. Literature review of the key variables of the co-creation process in higher education institutions.8 cited
  • 2015Challenges of CE6 cited