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Integrating Evidence-Based Design and Experience-Based Approaches in Healthcare Service Design
16 references·8 citing·46 second hop
Integrating Evidence-Based Design and Experience-Based Approaches in Healthcare Service Design (2011)Integrating Evidence-Based Design and Exp…Welcome to the experience economy (2019)Welcome to the experience eco…Collaborative services. Social innovation and design for sustainability (2008)Collaborative services. Socia…Is there Such a thing as “Evidence-Based Management”? (2006)Is there Such a thing as “Evi…The Role of the Physical Environment in the Hospital of the 21 st Century: A Once-in-a-Lifetime Opportunity (2004)The Role of the Physical Envi…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Revisiting Consumption Experience (2003)Revisiting Consumption Experi…Emotional Intelligence: Why It Can Matter More Than IQ (1995)Emotional Intelligence: Why I…Breaking out Again: Feminist Ontology and Epistemology (1994)Breaking out Again: Feminist …River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The anthropology of experience (1986)The anthropology of experienceA Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Personal Space: The Behavioral Basis of Design. (1970)Personal Space: The Behaviora…Religions, Values, and Peak-Experiences (1965)Religions, Values, and Peak-E…Philosophy in a New Key: A Study in the Symbolism of Reason, Rite, and Art (1948)Philosophy in a New Key: A St…A Conceptual Framework for Sustainable Evidence-Based Design for Aligning Therapeutic and Sustainability Outcomes in Healthcare Facilities: A Systematic Literature Review (2024)A Conceptual Framework for Su…Integrating Top-down and Bottom-up Requirements in eHealth Development: The Case of a Mobile Self-compassion Intervention for People With Newly Diagnosed Cancer (2022)Integrating Top-down and Bott…Promoting patient and family engagement through healthcare facility design: A systematic literature review (2019)Promoting patient and family …Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare (2018)Service Design as a Transform…Design of Genuine Birth Environment: Midwives Intuitively Think in Terms of Evidence-Based Design Thinking (2018)Design of Genuine Birth Envir…Toward a Framework for Designing Person–Centered Mental Health Interiors for Veterans (2017)Toward a Framework for Design…Building Design Capability in the Public Sector : Expanding the Horizons of Development (2017)Building Design Capability in…An assessment of briefs used for designing healthcare environments: a survey in Sweden (2012)An assessment of briefs used …The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Social Learning Theory. (1978)The Reflective Practitioner: How Professionals Think in Action (1985)The Tipping Point: How Little Things Can Make a Big Difference (2004)Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Transfer of Training: A Meta-Analytic Review (2009)How can corporate social responsibility activities create value for stakeholders? A systematic review (2010)The narrative constitution of identity: A relational and network approach (1994)Narrative configuration in qualitative analysis (1995)The Discipline and Practice of Qualitative Research (2005)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)GENDER, METHODOLOGY AND PEOPLE'S WAYS OF KNOWING: SOME PROBLEMS WITH FEMINISM AND THE PARADIGM DEBATE IN SOCIAL SCIENCE (1998)Focus Groups (1999)Interpreters/Translators and Cross-Language Research: Reflexivity and Border Crossings (2002)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)
this work references cited by second hop

References

  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1995Emotional Intelligence: Why It Can Matter More Than IQ7,214 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1986The anthropology of experience1,845 cited
  • 1994Breaking out Again: Feminist Ontology and Epistemology975 cited
  • 2006Is there Such a thing as “Evidence-Based Management”?967 cited
  • 1965Religions, Values, and Peak-Experiences945 cited
  • 1970Personal Space: The Behavioral Basis of Design.943 cited
  • 1948Philosophy in a New Key: A Study in the Symbolism of Reason, Rite, and Art868 cited
  • 2003Revisiting Consumption Experience851 cited
  • 2004The Role of the Physical Environment in the Hospital of the 21 st Century: A Once-in-a-Lifetime Opportunity658 cited

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  • 2008Collaborative services. Social innovation and design for sustainability209 cited
  • Cited by

    • 2017Building Design Capability in the Public Sector : Expanding the Horizons of Development37 cited
    • 2019Promoting patient and family engagement through healthcare facility design: A systematic literature review30 cited
    • 2022Integrating Top-down and Bottom-up Requirements in eHealth Development: The Case of a Mobile Self-compassion Intervention for People With Newly Diagnosed Cancer21 cited
    • 2012An assessment of briefs used for designing healthcare environments: a survey in Sweden21 cited
    • 2018Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare17 cited
    • 2017Toward a Framework for Designing Person–Centered Mental Health Interiors for Veterans16 cited
    • 2024A Conceptual Framework for Sustainable Evidence-Based Design for Aligning Therapeutic and Sustainability Outcomes in Healthcare Facilities: A Systematic Literature Review11 cited
    • 2018Design of Genuine Birth Environment: Midwives Intuitively Think in Terms of Evidence-Based Design Thinking7 cited