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E‐CRM: customer relationship marketing in the hotel industry
16 references·2 citing·47 second hop
E‐CRM: customer relationship marketing in the hotel industry (2003)E‐CRM: customer relationship marketing in…Total Relationship Marketing (2011)Total Relationship MarketingHow to acquire customers on the Web. (2001)How to acquire customers on t…Marketing Research: An Applied Approach (2000)Marketing Research: An Applie…Internet shopping, consumer search and product branding (2000)Internet shopping, consumer s…Added value: its nature, roles and sustainability (2000)Added value: its nature, role…The capabilities and performance advantages of market‐driven firms (1999)The capabilities and performa…Relationship marketing defined? An examination of current relationship marketing definitions (1999)Relationship marketing define…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Is your company ready for one-to-one marketing? (1999)Is your company ready for one…Generalizations about trust in marketing channel relationships using meta-analysis (1998)Generalizations about trust i…Retail relationships and store loyalty: A multi-level perspective (1997)Retail relationships and stor…Relationship marketing and imaginary organizations: a synthesis (1996)Relationship marketing and im…Marketing in a postmodern world (1995)Marketing in a postmodern wor…Quo Vadis, marketing? Toward a relationship marketing paradigm (1994)Quo Vadis, marketing? Toward …Market orientation, customer value, and superior performance (1994)Market orientation, customer …Making Relationship Marketing Operational (1994)Making Relationship Marketing…The effect of electronic customer relationship on customer satisfaction a study in web banking in Saudi Arabia (2012)The effect of electronic cust…When management and customers see eye‐to‐eye: the agreement factor and performance (2010)When management and customers…Structural equation modeling in practice: A review and recommended two-step approach. (1988)A three-component conceptualization of organizational commitment (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer trust in an Internet store (2000)Effect of trust on customer acceptance of Internet banking (2002)The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The contribution of emotional satisfaction to consumer loyalty (2001)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands (2014)Marketing Management: Analysis, Planning and Control (1973)Zero defections: quality comes to services. 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this work references cited by second hop

References

  • 2000Marketing Research: An Applied Approach2,660 cited
  • 1998Generalizations about trust in marketing channel relationships using meta-analysis890 cited
  • 1994Market orientation, customer value, and superior performance838 cited
  • 1997Retail relationships and store loyalty: A multi-level perspective807 cited
  • 1994Making Relationship Marketing Operational788 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
  • 2011Total Relationship Marketing728 cited
  • 1994Quo Vadis, marketing? Toward a relationship marketing paradigm669 cited
  • 1999Is your company ready for one-to-one marketing?612 cited
  • 1995Marketing in a postmodern world573 cited
  • 1999Relationship marketing defined? An examination of current relationship marketing definitions353 cited
  • 2000Internet shopping, consumer search and product branding330 cited
  • 1999The capabilities and performance advantages of market‐driven firms321 cited
  • 2001How to acquire customers on the Web.317 cited
  • 1996Relationship marketing and imaginary organizations: a synthesis286 cited

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Added value: its nature, roles and sustainability
281 cited

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  • 2012The effect of electronic customer relationship on customer satisfaction a study in web banking in Saudi Arabia17 cited
  • 2010When management and customers see eye‐to‐eye: the agreement factor and performance16 cited