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From customer data to value: What is lacking in the information chain?
9 references·1 citing·43 second hop
From customer data to value: What is lacking in the information chain? (2006)From customer data to value: What is lack…Real-Time Business Intelligence: Best Practices at Continental Airlines (2006)Real-Time Business Intelligen…Data, information and knowledge: have we got it right? (2004)Data, information and knowled…Data Quality: The Accuracy Dimension (2003)Data Quality: The Accuracy Di…Interactive Psychographics: Cross-Selling in the Banking Industry. (2002)Interactive Psychographics: C…Marketing data, models and decisions (2000)Marketing data, models and de…Improving the external validity of marketing models: (2000)Improving the external validi…Permission Marketing: Turning Strangers Into Friends And Friends Into Customers (1999)Permission Marketing: Turning…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Reflections on gaining competitive advantage through customer value (1997)Reflections on gaining compet…A Contingency Approach To Data Governance. (2007)A Contingency Approach To Dat…Organization and environment (1967)Reengineering the corporation: A manifesto for business revolution (1993)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Building Models for Marketing Decisions (2000)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Models for marketing decisions: Postscriptum (2000)Corporate Identity Modelling: A Review and Presentation of a New Multi-dimensional Model (2005)Service brand identity: definition, measurement, dimensionality and influence on brand performance (2011)Qualitative data analysis (2022)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer value: The next source for competitive advantage (1997)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)Decision traps : ten barriers to brilliant decision-making and how to overcome them (1989)Market Segmentation: Conceptual and Methodological Foundations (1997)Marketing models of consumer heterogeneity (1998)Customer segmentation based on survival character (2007)Consumer Choices and Motives for Eco-Labeled Products in China: An Empirical Analysis Based on the Choice Experiment (2017)A Framework for the Development of Decision Support Systems (1980)BUSINESS INTELLIGENCE (BI) SUCCESS AND THE ROLE OF BI CAPABILITIES (2011)Improving Decision Quality: The Role of Business Intelligence (2016)The impact model of business intelligence on decision support and organizational benefits (2016)The Structure of Scientific Revolutions (1963)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Economic Action and Social Structure: The Problem of Embeddedness (1985)Decision mode, information and network attachment in the internationalization of SMEs: A configurational and contingency analysis (2014)Integrating knowledge management (KM) strategies and processes to enhance organizational creativity and performance (2016)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Toward a universal psychological structure of human values. (1987)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Leveraging Customer Information to Develop Sequential Communication Strategies: (2002)Media Usage as Health Segmentation Variables (2007)Can Brand Users Really Remember Advertising More Than Nonusers? (2016)Reliability, mindfulness, and information systems (2006)Organizing Data Governance: Findings from the Telecommunications Industry and Consequences for Large Service Providers (2011)Data analytics in a privacy-concerned world (2019)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Customer engagement: the construct, antecedents, and consequences (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)
this work references cited by second hop

References

  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1997Reflections on gaining competitive advantage through customer value941 cited
  • 1999Permission Marketing: Turning Strangers Into Friends And Friends Into Customers449 cited
  • 2003Data Quality: The Accuracy Dimension321 cited
  • 2004Data, information and knowledge: have we got it right?267 cited
  • 2006Real-Time Business Intelligence: Best Practices at Continental Airlines167 cited
  • 2002Interactive Psychographics: Cross-Selling in the Banking Industry.60 cited
  • 2000Improving the external validity of marketing models:53 cited
  • 2000Marketing data, models and decisions43 cited

Cited by

  • 2007A Contingency Approach To Data Governance.45 cited

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