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Does organizational climate add to service quality in hotels?

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References

1993Reengineering the Corporation2,520 cited
1996Whatisthe Difference Between Organizational Culture and Organizational Climate? A Native's Point of View on a Decade of Paradigm Wars1,651 cited
1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited
1979Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions824 cited
1993The service organization: Human resources management is crucial710 cited
1989Integrating work environment perceptions: Explorations into the measurement of meaning.675 cited
1973The effects of organizational climate on managerial job performance and job satisfaction614 cited
1994Creating the climate and culture of success399 cited
1975Some relationships between job satisfaction and organization climate.280 cited
1993Why Improving Quality Doesn't Improve Quality (or Whatever Happened to Marketing?)259 cited
1976Organizational structure: a review of structural dimensions and their conceptual relationships with individual attitudes and behavior249 cited
1993Quality, Participation, and Competitiveness101 cited
1994Training in the U.S. Lodging Industry82 cited
1999Training and its Impact on Organizational Commitment among Lodging Employees75 cited

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2001The Dimensions of Organizational Climate in Four- and Five-Star Australian Hotels59 cited

1992Hospitality Management: A Human Resources Approach48 cited

Cited by

2008Transformational leadership style, market competition and departmental performance: Evidence from luxury hotels in Australia132 cited
2006Measuring Service Quality and Customer Satisfaction of the Hotels in Malaysia: Malaysian, Asian and Non-Asian Hotel Guests107 cited
2011Organisational and psychological empowerment in the HRM‐performance linkage98 cited
2011A review of the literature on culture in hotel management research: What is the future?94 cited
2014Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey77 cited
2007Human resource managers’ perceptions of the applications and merit of the balanced scorecard in hotels73 cited
2010Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units71 cited
2011Dimensions of Chinese culture values in relation to service provision in hospitality and tourism industry67 cited
2014Assessing the Effects of Leadership Styles on Employees’ Outcomes in International Luxury Hotels66 cited
2009Examining organizational climate in Greek hotels from a service quality perspective63 cited
2016Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA59 cited
2016Am I doing the right thing? Unpacking workplace rituals as mechanisms for strong organizational culture57 cited
2017Hospitality service climate, employee service orientation, career aspiration and performance: A moderated mediation model53 cited
2012Transformational leadership and branding behavior in Taiwanese hotels49 cited
2013Measurement of Service Quality in the Hotel Sector: The Case of Northern Poland48 cited
2024Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators47 cited