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Configuring Service Operations in Accordance with Customer Needs and Preferences
16 references·16 citing·36 second hopsampled
Configuring Service Operations in Accordance with Customer Needs and Preferences (1999)Configuring Service Operations in Accorda…Applied Discrete-Choice Modelling (2018)Applied Discrete-Choice Model…Discrete Choice Analysis (2014)Discrete Choice AnalysisCustomer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…The Importance of Utility Balance in Efficient Choice Designs (1996)The Importance of Utility Bal…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…The Voice of the Customer (1993)The Voice of the CustomerThe Role of the Scale Parameter in the Estimation and Comparison of Multinomial Logit Models (1993)The Role of the Scale Paramet…Determining the Appropriate Response to Evidence of Public Concern: The Case of Food Safety (1992)Determining the Appropriate R…Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice (1990)Conjoint Analysis in Marketin…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…The Choice Theory Approach to Market Research (1986)The Choice Theory Approach to…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Design and Analysis of Simulated Consumer Choice or Allocation Experiments: An Approach Based on Aggregate Data (1983)Design and Analysis of Simula…Design and Analysis of Simulated Consumer Choice or Allocation Experiments: An Approach Based on Aggregate Data (1983)Design and Analysis of Simula…A Logit Model of Brand Choice Calibrated on Scanner Data (1983)A Logit Model of Brand Choice…Conditional logit analysis of qualitative choice behavior (1972)Conditional logit analysis of…Bringing together the whats and hows in the service innovation literature: An integrative framework (2022)Bringing together the whats a…Are online meal delivery platforms part of the sharing economy? (2021)Are online meal delivery plat…Proposing Customers Economic Value or Relational Value? A Study of Two Stages of the Crowdfunding Project (2020)Proposing Customers Economic …Competency requirements of supply chain planners & analysts and personal preferences of hiring managers (2018)Competency requirements of su…Demand Growth in Services: A Discrete Choice Analysis of Customer Preferences and Online Selling (2015)Demand Growth in Services: A …Consumer patronage and willingness-to-pay at different levels of restaurant attributes: A study from Kenya (2015)Consumer patronage and willin…The role of coordinated marketing-operations strategy in services (2014)The role of coordinated marke…Sequence effects in service bundles: Implications for service design and scheduling (2013)Sequence effects in service b…Market Segmentation and Customer Focus Strategies and Their Contribution towards Effective Value Chain Management (2012)Market Segmentation and Custo…Fitness map: a classification of internal strategic fit in service organisations (2011)Fitness map: a classification…Discrete Choices, Trade‐offs, and Advantages: Modeling Social Venture Opportunities and Intentions (2009)Discrete Choices, Trade‐offs,…Understanding trade-offs in the supplier selection process: The role of flexibility, delivery, and value-added services/support (2008)Understanding trade-offs in t…The Determinants of Convention Site Selection: A Logistic Choice Model from Experimental Data (2004)The Determinants of Conventio…A MARKET UTILITY‐BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES (2003)A MARKET UTILITY‐BASED MODEL …Understanding Customer Choices: A Key to Successful Management of Hospitality Services (2002)Understanding Customer Choice…Managing service operations based on customer preferences (1999)Managing service operations b…Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)Stated Preference Approaches for Measuring Passive Use Values: Choice Experiments and Contingent Valuation (1998)Advances in Consumer Research (2025)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)The House of Quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Task complexity and contingent processing in decision making: An information search and protocol analysis (1976)Conjoint Analysis in Consumer Research: Issues and Outlook (1978)Consumer Trade-Offs and the Evaluation of Services (1995)Forecasting new product penetration with flexible substitution patterns (1998)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Perceived e‐service quality (PeSQ) (2007)Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation (2014)Specification Tests in Econometrics (1978)Limited-dependent and qualitative variables in econometrics (1983)Understanding Heterogeneous Preferences in Random Utility Models: A Latent Class Approach (2002)The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online (2010)The balanced scorecard : measures that drive performance (1992)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Financial Ratios and the Probabilistic Prediction of Bankruptcy (1980)Macroeconomics and Reality (1980)Discrete Choice Methods with Simulation (2001)Customer satisfaction, customer retention, and market share (1993)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1972Conditional logit analysis of qualitative choice behavior14,281 cited
  • 1990Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice2,692 cited
  • 1993The Voice of the Customer1,969 cited
  • 1983A Logit Model of Brand Choice Calibrated on Scanner Data1,806 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1983Design and Analysis of Simulated Consumer Choice or Allocation Experiments: An Approach Based on Aggregate Data1,397 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 1986The Choice Theory Approach to Market Research1,307 cited
  • 1993The Role of the Scale Parameter in the Estimation and Comparison of Multinomial Logit Models1,219 cited
  • 1996The Importance of Utility Balance in Efficient Choice Designs1,101 cited
  • 1992Determining the Appropriate Response to Evidence of Public Concern: The Case of Food Safety800 cited
  • 2014Discrete Choice Analysis640 cited
  • 2018Applied Discrete-Choice Modelling

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609 cited
  • 1983Design and Analysis of Simulated Consumer Choice or Allocation Experiments: An Approach Based on Aggregate Data567 cited
  • Cited by

    • 2004The Determinants of Convention Site Selection: A Logistic Choice Model from Experimental Data235 cited
    • 2008Understanding trade-offs in the supplier selection process: The role of flexibility, delivery, and value-added services/support98 cited
    • 2002Understanding Customer Choices: A Key to Successful Management of Hospitality Services90 cited
    • 2013Sequence effects in service bundles: Implications for service design and scheduling78 cited
    • 2018Competency requirements of supply chain planners & analysts and personal preferences of hiring managers54 cited
    • 2003A MARKET UTILITY‐BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES42 cited
    • 1999Managing service operations based on customer preferences27 cited
    • 2020Proposing Customers Economic Value or Relational Value? A Study of Two Stages of the Crowdfunding Project23 cited
    • 2021Are online meal delivery platforms part of the sharing economy?22 cited
    • 2014The role of coordinated marketing-operations strategy in services22 cited
    • 2009Discrete Choices, Trade‐offs, and Advantages: Modeling Social Venture Opportunities and Intentions21 cited
    • 2015Demand Growth in Services: A Discrete Choice Analysis of Customer Preferences and Online Selling20 cited
    • 2011Fitness map: a classification of internal strategic fit in service organisations20 cited
    • 2015Consumer patronage and willingness-to-pay at different levels of restaurant attributes: A study from Kenya19 cited
    • 2022Bringing together the whats and hows in the service innovation literature: An integrative framework17 cited
    • 2012Market Segmentation and Customer Focus Strategies and Their Contribution towards Effective Value Chain Management11 cited