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Developing an English for specific purpose curriculum for Asian call centres: How theory can inform practice
16 references·8 citing·33 second hop
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References

  • 1989Introduction to functional grammar . By M. A. K. Halliday London & Baltimore: Edward Arnold, 1985. Pp. xxxv, 387.9,880 cited
  • 1978Language as social semiotic : the social interpretation of language and meaning5,795 cited
  • 1980THEORETICAL BASES OF COMMUNICATIVE APPROACHES TO SECOND LANGUAGE TEACHING AND TESTING5,038 cited
  • 2009Evaluating Training Programs : The Four Levels4,738 cited
  • 1980THEORETICAL BASES OF COMMUNICATIVE APPROACHES TO SECOND LANGUAGE TEACHING AND TESTING4,009 cited
  • 2005The Language of Evaluation: Appraisal in English2,892 cited
  • 1986An introduction to functional grammar2,785 cited
  • 1998Language Testing in Practice2,323 cited
  • 1992English Text: System and structure1,955 cited
  • 2004Cultural intelligence: individual interactions across cultures1,706 cited
  • 1995Analysing Genre: Language Use in Professional Settings1,361 cited
  • 2003Genre-based pedagogies: A social response to process892 cited
  • 2010Genre: An Introduction to History, Theory, Research, and Pedagogy751 cited
  • 1996Genre in Three Traditions: Implications for ESL717 cited
  • 2007World Englishes: Implications for International Communication and English Language Teaching

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687 cited
  • 2008World Englishes: Implications for international communication and English language teaching639 cited
  • Cited by

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    • 2018Addressing the Needs of Lawyers in Legal English: A Comparative Study in Four European Union Countries33 cited
    • 2020Challenges and constraints in the design of an ESP course in Cambodia: implications for higher education institutions32 cited
    • 2012Evaluation of oral performance in outsourced call centres: An exploratory case study30 cited
    • 2018Needs Analysis and Syllabus Design for Language for Specific Purposes28 cited
    • 2018Migrant Workers, Language Learning, and Spaces of Globalization: The Case of Filipino Maritime Professionals3 cited