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The effect of ambient scent on consumers' perception, emotions and behaviour: A critical review
16 references·16 citing·33 second hopsampled
The effect of ambient scent on consumers' perception, emotions and behaviour: A critical review (2011)The effect of ambient scent on consumers'…A Glance on Changing Workplace Dynamics Post Covid-19 in India: A Review of Psychological Employee Withdrawal Behavior (2025)A Glance on Changing Workplac…Marketing Research (2008)Marketing ResearchReview of Marketing Research (2007)Review of Marketing ResearchMall atmospherics: the interaction effects of the mall environment on shopping behavior (2004)Mall atmospherics: the intera…Impact of ambient odors on mall shoppers' emotions, cognition, and spending (2003)Impact of ambient odors on ma…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…The Impact of Ambient Scent on Evaluation, Attention, and Memory for Familiar and Unfamiliar Brands (2000)The Impact of Ambient Scent o…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Excitement at the mall: Determinants and effects on shopping response (1998)Excitement at the mall: Deter…Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors? (1996)Improving the Store Environme…There's Something in the Air: Effects of Congruent or Incongruent Ambient Odor on Consumer Decision Making (1995)There's Something in the Air:…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …The influence of ambient scent on the passengers’ experience, emotions and behavioral intentions: An experimental study in a Public Bus service (2021)The influence of ambient scen…Service environment research opportunities (2020)Service environment research …The unconscious perception of smells as a driver of consumer responses: a framework integrating the emotion-cognition approach to scent marketing (2019)The unconscious perception of…Consumer reactions to olfactory congruence with brand image (2019)Consumer reactions to olfacto…The sweet smell of advertising: the essence of matching scents with other ad cues (2017)The sweet smell of advertisin…Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty (2017)Examining the role of store d…An exploration of consumers’ experiences in physical stores: comparing consumers’ and retailers’ perspectives in past and present time (2017)An exploration of consumers’ …Shopping mall image: systematic review of 40 years of research (2016)Shopping mall image: systemat…Positive or Negative Effects of Technology Enhancement for Brand Placements? Memory of Brand Placements in 2D, 3D, and 4D Movies (2016)Positive or Negative Effects …Diagnosing customers experience, emotions and satisfaction in Malaysian resort hotels (2016)Diagnosing customers experien…Ambient scent as a mood inducer in supermarkets: The role of scent intensity and time-pressure of shoppers (2016)Ambient scent as a mood induc…Adaptive resilience and the competition between retail and service agglomeration formats: an international perspective (2016)Adaptive resilience and the c…Experiential liminoid consumption: the case of nightclubbing (2015)Experiential liminoid consump…Les émotions ressenties dans un point de vente : Proposition d’une échelle de mesure (2014)Les émotions ressenties dans …Effects of show windows on female consumers’ shopping behaviour (2014)Effects of show windows on fe…The wallpaper matters: Digital signage as customer-experience provider at the Harrods (London, UK) department store (2013)The wallpaper matters: Digita…Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A circumplex model of affect. (1980)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes (2006)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Customer Experience Management in Retailing: Understanding the Buying Process (2009)Using Background Music to Affect the Behavior of Supermarket Shoppers (1982)The Influence of Store Environment on Quality Inferences and Store Image (1994)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Influencing behaviour: The mindspace way (2011)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Impulse buying: Modeling its precursors (1998)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Store Atmospherics: A Multisensory Perspective (2014)How Sustainability Ratings Might Deter ‘Greenwashing’: A Closer Look at Ethical Corporate Communication (2011)Social media engagement behaviour: a uses and gratifications perspective (2015)‘You really are a great big sister’ – parasocial relationships, credibility, and the moderating role of audience comments in influencer marketing (2020)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 2025A Glance on Changing Workplace Dynamics Post Covid-19 in India: A Review of Psychological Employee Withdrawal Behavior1,228 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
  • 1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited
  • 2003Impact of ambient odors on mall shoppers' emotions, cognition, and spending729 cited
  • 2008Marketing Research523 cited
  • 2007Review of Marketing Research477 cited
  • 1995There's Something in the Air: Effects of Congruent or Incongruent Ambient Odor on Consumer Decision Making413 cited
  • 2004Mall atmospherics: the interaction effects of the mall environment on shopping behavior

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404 cited
  • 2000The Impact of Ambient Scent on Evaluation, Attention, and Memory for Familiar and Unfamiliar Brands297 cited
  • Cited by

    • 2016Ambient scent as a mood inducer in supermarkets: The role of scent intensity and time-pressure of shoppers107 cited
    • 2019The unconscious perception of smells as a driver of consumer responses: a framework integrating the emotion-cognition approach to scent marketing79 cited
    • 2016Adaptive resilience and the competition between retail and service agglomeration formats: an international perspective56 cited
    • 2016Shopping mall image: systematic review of 40 years of research54 cited
    • 2013The wallpaper matters: Digital signage as customer-experience provider at the Harrods (London, UK) department store51 cited
    • 2017An exploration of consumers’ experiences in physical stores: comparing consumers’ and retailers’ perspectives in past and present time51 cited
    • 2016Diagnosing customers experience, emotions and satisfaction in Malaysian resort hotels49 cited
    • 2014Les émotions ressenties dans un point de vente : Proposition d’une échelle de mesure44 cited
    • 2017Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty44 cited
    • 2019Consumer reactions to olfactory congruence with brand image40 cited
    • 2015Experiential liminoid consumption: the case of nightclubbing39 cited
    • 2020Service environment research opportunities38 cited
    • 2016Positive or Negative Effects of Technology Enhancement for Brand Placements? Memory of Brand Placements in 2D, 3D, and 4D Movies37 cited
    • 2014Effects of show windows on female consumers’ shopping behaviour36 cited
    • 2021The influence of ambient scent on the passengers’ experience, emotions and behavioral intentions: An experimental study in a Public Bus service31 cited
    • 2017The sweet smell of advertising: the essence of matching scents with other ad cues30 cited