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Perceived quality and price: their impact on the satisfaction of restaurant customers

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1971The Theory of Buyer Behavior2,797 cited
1980Pricing: Making Profitable Decisions1,780 cited
1991Understanding Customer Expectations of Service1,403 cited
1991Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model563 cited

Cited by

2005A new management element for universities: satisfaction with the offered courses320 cited
2007Guest Satisfaction and Restaurant Performance218 cited
2019Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context212 cited
2011Investigating the key factors affecting behavioral intentions207 cited
2014Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector204 cited
2016Tourists' perceived value and satisfaction in a community-based homestay in the Lenggong Valley World Heritage Site178 cited
2012Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value168 cited
2016

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A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviews

150 cited

2020“How was your meal?” Examining customer experience using Google maps reviews150 cited

2014The effects of restaurant quality attributes on customer behavioral intentions141 cited

2018The perception of value of platform-based business models in the sharing economy: determining the drivers of user loyalty107 cited

2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects107 cited

2019An omnichannel approach to retailing: demystifying and identifying the factors influencing an omnichannel experience106 cited

2014The antecedents of satisfaction and revisit intentions for full-service restaurants106 cited

2018Perceived quality and service experience: mediating effects of positive and negative emotions95 cited

2010Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks80 cited