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The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank
10 references·0 citing·44 second hop
The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank (2014)The relationship between customer satisfa…The impact of customer relationship management capability on innovation and performance advantages: testing a mediated model (2010)The impact of customer relati…The relationship between service quality and retention within the automated and traditional contexts of retail banking (2009)The relationship between serv…Methodology for customer relationship management (2005)Methodology for customer rela…How Do Organisational Members Perceive CRM? Evidence from a U.K. Service Firm (2005)How Do Organisational Members…A model of customer loyalty in the retail banking market (2004)A model of customer loyalty i…The Importance of Reliability and Customization from Goods to Services (2003)The Importance of Reliability…Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…Customer Relationship Management: An Analysis Framework and Implementation Strategies (2001)Customer Relationship Managem…CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time (2001)CRM at the Speed of Light: Ca…Service Quality (1994)Service QualityA Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Hong Kong tourist satisfaction index (2011)Can ISO 9001 improve service recovery? (2013)The Power of Standards (2019)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Measuring Service Quality: A Reexamination and Extension (1992)The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour (2006)Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)The Mediating Role of Tourist Satisfaction: A Study of Muslim Tourists in Malaysia (2012)Islamic tourism: an empirical examination of travel motivation and satisfaction in Malaysia (2014)Knowledge management, customer relationship management and innovation capabilities (2020)Quality-Control Handbook. (1952)What is total quality control the japanese way (1985)A framework for the dimensions of quality in higher education (1996)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)Principles and Practice of Structural Equation Modeling (1998)The impact of financial services quality and fairness on customer satisfaction (2012)Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users (2014)Investigating the relationship between service quality dimensions, customer satisfaction and loyalty in Turkish banking sector (2018)Customer value: The next source for competitive advantage (1997)Sales and Marketing Management (1999)Customer relationship management implementation (2011)Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2016)Building Data Mining Applications for CRM (1999)Adopting customer relationship management technology (2002)Understanding customer relationship management (CRM) (2003)Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors (2011)Big Data-enabled Customer Relationship Management: A holistic approach (2018)Are CRM systems ready for AI integration? (2019)Whose Identity Is It Anyway? Consumer Representation in the Age of Database Marketing (2004)The internet, consumer empowerment and marketing strategies (2006)An exploratory study of implementation of customer relationship management strategy (2007)Governance Mechanisms of Small and Medium Enterprise International Partner Management (2009)Critical factors underpinning the e-CRM activities of SMEs (2010)Developing customised CRM projects: The role of industry norms, organisational context and customer expectations on CRM implementation (2013)
this work references cited by second hop

References

  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 1994Service Quality591 cited
  • 2004A model of customer loyalty in the retail banking market567 cited
  • 2005Methodology for customer relationship management307 cited
  • 2001Customer Relationship Management: An Analysis Framework and Implementation Strategies238 cited
  • 2001CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time184 cited
  • 2010The impact of customer relationship management capability on innovation and performance advantages: testing a mediated model137 cited
  • 2009The relationship between service quality and retention within the automated and traditional contexts of retail banking116 cited
  • 2003The Importance of Reliability and Customization from Goods to Services71 cited
  • 2005How Do Organisational Members Perceive CRM? Evidence from a U.K. Service Firm37 cited

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