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The effects of information and company reputation on intentions to buy a business service

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
1985Competitive advantage, creating and sustaining superior performance10,284 cited
1970Information and Consumer Behavior5,796 cited
1951The Influence of Source Credibility on Communication Effectiveness3,538 cited
1974Advertising as Information3,430 cited
1982Reputation and imperfect information3,093 cited
1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
1983Premiums for High Quality Products as Returns to Reputations2,325 cited
1982Predation, reputation, and entry deterrence1,850 cited
1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
1983Emerging perspectives on services marketing1,018 cited
1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry977 cited
1986Consumer Learning: Advertising and the Ambiguity of Product Experience908 cited

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1982Consumer Information, Product Quality, and Seller Reputation843 cited

Cited by

2006Privacy, Trust, and Disclosure: Exploring Barriers to Electronic Commerce423 cited
1999Reputation Management as a Motivation for Sales Structure Decisions390 cited
2008Cross‐cultural examination of the relationships among firm reputation, e‐satisfaction, e‐trust, and e‐loyalty320 cited
2009How corporate reputation, quality, and value influence online loyalty312 cited
2007The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process306 cited
2002Managing Business-to-Business Customer Relationships following Key Contact Employee Turnover in a Vendor Firm304 cited
2005Corporate reputation, stakeholders and the social performance‐financial performance relationship295 cited
2009Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares285 cited
2007The Role of Corporate Reputation in Determining Investor Satisfaction and Loyalty283 cited
2019The effect of service quality and customer satisfaction on customer loyalty282 cited
2001Assets and Actions: Firm-Specific Factors in the Internationalization of U.S. Internet Firms281 cited
2019How do tourists' attribution of destination social responsibility motives impact trust and intention to visit? The moderating role of destination reputation272 cited
1997Searching for excellence in business education: an exploratory study of customer impressions of service quality267 cited
2010How does corporate social responsibility benefit firms? Evidence from Australia261 cited
2018Modeling the relationship between firm and user generated content and the stages of the marketing funnel261 cited
2015The impact of corporate reputation and reputation damaging events on financial performance: Empirical evidence from the literature254 cited