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Enhancing quality in education: application of quality function deployment – an industry perspective
16 references·12 citing·29 second hop
Enhancing quality in education: application of quality function deployment – an industry perspective (2003)Enhancing quality in education: applicati…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…The House of Quality (1988)The House of QualitySERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Application of quality function deployment for the prioritization of National Board of Accreditation quality parameters (2019)Application of quality functi…Applying lean thinking in an educational institute – an action research (2017)Applying lean thinking in an …A unidimensional instrument for measuring internal marketing concept in the higher education sector (2017)A unidimensional instrument f…Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education (2016)Use of multiple methodologies…Quality Function Deployment in Higher Education (2014)Quality Function Deployment i…Constructing a Survey Questionnaire to Collect Data on Service Quality of Business Academics (2012)Constructing a Survey Questio…An empirical study of total quality management in engineering educational institutions of India (2010)An empirical study of total q…Evaluation of quality in an educational institute: a quality function deployment approach (2008)Evaluation of quality in an e…An integrated framework of indices for quality management in education: a faculty perspective (2008)An integrated framework of in…Total quality management (TQM) in self‐financed technical institutions (2006)Total quality management (TQM…Customer voice adoption for maintenance quality improvement through MQFD and its receptivity analysis (2006)Customer voice adoption for m…An Instrument for Measuring Engineering Education Quality from Students' Perspective (2006)An Instrument for Measuring E…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)
this work references cited by second hop

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1988The House of Quality2,266 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1993

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Expectations, Performance Evaluation, and Consumers' Perceptions of Quality
1,652 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • Cited by

    • 2008An integrated framework of indices for quality management in education: a faculty perspective105 cited
    • 2010An empirical study of total quality management in engineering educational institutions of India77 cited
    • 2006An Instrument for Measuring Engineering Education Quality from Students' Perspective72 cited
    • 2012Constructing a Survey Questionnaire to Collect Data on Service Quality of Business Academics72 cited
    • 2016Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education71 cited
    • 2006Total quality management (TQM) in self‐financed technical institutions68 cited
    • 2008Evaluation of quality in an educational institute: a quality function deployment approach47 cited
    • 2017Applying lean thinking in an educational institute – an action research44 cited
    • 2017A unidimensional instrument for measuring internal marketing concept in the higher education sector33 cited
    • 2014Quality Function Deployment in Higher Education27 cited
    • 2019Application of quality function deployment for the prioritization of National Board of Accreditation quality parameters19 cited
    • 2006Customer voice adoption for maintenance quality improvement through MQFD and its receptivity analysis8 cited