SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A conceptual model of consumer evaluation of recreation service quality
12 references·16 citing·32 second hop
A conceptual model of consumer evaluation of recreation service quality (1988)A conceptual model of consumer evaluation…Advances in Consumer Research (2025)Advances in Consumer ResearchSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Marketing Government and Social Services (1987)Marketing Government and Soci…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Marketing for Public and Nonprofit Managers (1984)Marketing for Public and Nonp…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Consumer behavior and marketing action (1981)Consumer behavior and marketi…The Quality of American Life (1977)The Quality of American LifeBreaking Free from Product Marketing (1977)Breaking Free from Product Ma…Perceived service quality among regular users of gyms in public sports centres in the UK (2020)Perceived service quality amo…Airline brand choice in a duopolistic market: The case of New Zealand (2019)Airline brand choice in a duo…A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2014)A Study of Experiential Quali…A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2014)A Study of Experiential Quali…An Application of Fuzzy Logic to Service Quality Research: A Case of Fitness Service (2010)An Application of Fuzzy Logic…Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism (2008)Service Quality, Satisfaction…La calidad percibida de los servicios deportivos: diferencias según instalación, género, edad y tipo de usuario en servicios náuticos. (The perception of service quality in sport services: differences according to sport facility, gender, age and user type in nautical services). (2008)La calidad percibida de los s…Measuring service quality in sport services (2006)Measuring service quality in …The Use of Importance–Performance Analysis and Market Segmentation for Tourism Management in Parks and Protected Areas: An Application to Tanzania's National Parks (2003)The Use of Importance–Perform…System-Based Quality Dimensions in Fitness Services: Development of the Scale of Quality (2003)System-Based Quality Dimensio…Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores (2003)Alternate Measurement Approac…A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection (2003)A conceptualization of the re…Methodologies for innovation and improvement of services in tourism (2000)Methodologies for innovation …Enduring Involvement in Youth Soccer: The Socialization of Parent and Child (1997)Enduring Involvement in Youth…Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations (1997)Effects of Service Climate on…A Comparison of Alternative Direct and Discrepancy Approaches to Measuring Quality of Performance at a Festival (1997)A Comparison of Alternative D…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)What Is Meant by Services? (1966)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Commitment-Trust Theory of Relationship Marketing (1994)A model of destination image formation (1999)Remarriage as an Incomplete Institution (1978)Rational versus gender role explanations for work-family conflict. (1991)Jobs, Careers, and Callings: People's Relations to Their Work (1997)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1977The Quality of American Life1,955 cited
  • 1981Consumer behavior and marketing action1,396 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 1987Marketing Government and Social Services186 cited
  • 1984Marketing for Public and Nonprofit Managers140 cited

Cited by

  • 2014A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention354 cited
  • 2008Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism337 cited
  • 2014A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

324 cited
  • 2003A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection263 cited
  • 2003The Use of Importance–Performance Analysis and Market Segmentation for Tourism Management in Parks and Protected Areas: An Application to Tanzania's National Parks228 cited
  • 1997Enduring Involvement in Youth Soccer: The Socialization of Parent and Child125 cited
  • 2006Measuring service quality in sport services111 cited
  • 2003Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores110 cited
  • 2003System-Based Quality Dimensions in Fitness Services: Development of the Scale of Quality96 cited
  • 2000Methodologies for innovation and improvement of services in tourism92 cited
  • 2008La calidad percibida de los servicios deportivos: diferencias según instalación, género, edad y tipo de usuario en servicios náuticos. (The perception of service quality in sport services: differences according to sport facility, gender, age and user type in nautical services).65 cited
  • 1997A Comparison of Alternative Direct and Discrepancy Approaches to Measuring Quality of Performance at a Festival65 cited
  • 1997Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations52 cited
  • 2020Perceived service quality among regular users of gyms in public sports centres in the UK36 cited
  • 2010An Application of Fuzzy Logic to Service Quality Research: A Case of Fitness Service27 cited
  • 2019Airline brand choice in a duopolistic market: The case of New Zealand24 cited