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Development of a measure to assess quality management in certified firms
16 references·16 citing·33 second hopsampled
Development of a measure to assess quality management in certified firms (2003)Development of a measure to assess qualit…Development and Validation of TQM Implementation Constructs (1996)Development and Validation of…Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Total Quality Management: Emp…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…What is total quality control the japanese way (1985)What is total quality control…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality, productivity, and competitive position (1982)Quality, productivity, and co…Out of the Crisis (1982)Out of the CrisisMeasuring and Assessing Organizations. (1981)Measuring and Assessing Organ…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…The Human Organization: Its Management and Value (1967)The Human Organization: Its M…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Total quality management for enhancing organizational performance: The mediating role of green manufacturing practices (2021)Total quality management for …Comparative analyses of competitive advantage using Porter diamond model (the case of MSMEs in Himachal Pradesh) (2017)Comparative analyses of compe…Green intellectual capital and environmental product innovation: the mediating role of green social capital (2014)Green intellectual capital an…Critical factors, food quality management and organizational performance (2013)Critical factors, food qualit…Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry (2012)Quality management, environme…Joint impact of quality and environmental practices on firm performance in small service businesses: an empirical study of restaurants (2012)Joint impact of quality and e…Characteristics of organizational structure relating to hybrid competitive strategy: Implications for performance (2011)Characteristics of organizati…The quality of quality awards: Diminishing information asymmetries in a hotel chain (2009)The quality of quality awards…Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance (2009)Levels of quality and environ…ISO 9001 certification research: questions, answers and approaches (2009)ISO 9001 certification resear…Competitive Strategies and Firm Performance: a Comparative Analysis of Pure, Hybrid and ‘Stuck‐in‐the‐middle’ Strategies in Spanish Firms (2009)Competitive Strategies and Fi…An empirical study of barriers to TQM implementation in Indian industries (2009)An empirical study of barrier…TQM, managerial factors and performance in the Spanish hotel industry (2008)TQM, managerial factors and p…The influence of soft factors on quality improvement and performance (2008)The influence of soft factors…Quality management, environmental management and firm performance: A review of empirical studies and issues of integration (2008)Quality management, environme…An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness (2006)An analytical network process…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)What is coefficient alpha? An examination of theory and applications. (1993)The C-OAR-SE procedure for scale development in marketing (2002)How destination image and evaluative factors affect behavioral intentions? (2006)How Reliable are Measurement Scales? External Factors with Indirect Influence on Reliability Estimators (2015)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Lean manufacturing: context, practice bundles, and performance (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Firm resources and sustained competitive advantage (2004)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Arcs of integration: an international study of supply chain strategies (2001)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)On theory in operations management (1998)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1982Out of the Crisis7,278 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1994A framework for quality management research and an associated measurement instrument1,968 cited
  • 1985What is total quality control the japanese way1,816 cited
  • 1996Development and Validation of TQM Implementation Constructs1,773 cited
  • 1981Measuring and Assessing Organizations.1,648 cited
  • 1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited

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  • 1967The Human Organization: Its Management and Value1,160 cited
  • Cited by

    • 2009ISO 9001 certification research: questions, answers and approaches396 cited
    • 2012Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry236 cited
    • 2008Quality management, environmental management and firm performance: A review of empirical studies and issues of integration203 cited
    • 2006An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness201 cited
    • 2009Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance186 cited
    • 2011Characteristics of organizational structure relating to hybrid competitive strategy: Implications for performance155 cited
    • 2008TQM, managerial factors and performance in the Spanish hotel industry148 cited
    • 2014Green intellectual capital and environmental product innovation: the mediating role of green social capital147 cited
    • 2009An empirical study of barriers to TQM implementation in Indian industries144 cited
    • 2009Competitive Strategies and Firm Performance: a Comparative Analysis of Pure, Hybrid and ‘Stuck‐in‐the‐middle’ Strategies in Spanish Firms142 cited
    • 2013Critical factors, food quality management and organizational performance134 cited
    • 2008The influence of soft factors on quality improvement and performance132 cited
    • 2012Joint impact of quality and environmental practices on firm performance in small service businesses: an empirical study of restaurants117 cited
    • 2009The quality of quality awards: Diminishing information asymmetries in a hotel chain104 cited
    • 2021Total quality management for enhancing organizational performance: The mediating role of green manufacturing practices96 cited
    • 2017Comparative analyses of competitive advantage using Porter diamond model (the case of MSMEs in Himachal Pradesh)93 cited