Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

An empirical model for total quality management

4 references·16 citing·49 second hop

FromToDepth

this work references cited by second hop

References

2013A First Course in Factor Analysis4,527 cited
1993A First Course in Factor Analysis3,512 cited
1992Product Quality and Pay Equity Between Lower-Level Employees and Top Management: An Investigation of Distributive Justice Theory707 cited
1991The Effects of Organizational Context on Quality Management: An Empirical Investigation390 cited

Cited by

2012Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry236 cited
2008Quality management, environmental management and firm performance: A review of empirical studies and issues of integration203 cited
2008Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry145 cited
2008The influence of soft factors on quality improvement and performance132 cited
2017Total quality management: a critical literature review using Pareto analysis122 cited
2010Integration of quality management and environmental management systems101 cited
2011Ambidexterity and total quality management: towards a research agenda91 cited
2012The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study80 cited
2022Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

77 cited

2009The relationship of performance with soft factors and quality improvement73 cited

2011Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry73 cited

2002Application of the balanced score‐card concept to develop a conceptual framework to measure facilities management performance within NHS facilities68 cited

2010Meta‐management of integration of management systems62 cited

2002Leadership ethical dimension: a requirement in TQM implementation61 cited

2012Exploring linkage of quality management to innovation52 cited

2021From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature51 cited