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A combined AHP–GP model for quality control systems

16 references·16 citing·32 second hopsampled

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References

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1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
1992An empirical assessment of the SERVQUAL scale2,126 cited
2017Judgment under Uncertainty1,843 cited
1987Competing on the Eight Dimensions of Quality1,691 cited
1984Strategic Management and Marketing in the Service Sector

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1,667 cited

1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited

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