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Servicescape interior design and consumers' personality impressions
16 references·15 citing·39 second hop
Servicescape interior design and consumers' personality impressions (2012)Servicescape interior design and consumer…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Building theories from case study research (2009)Building theories from case s…Holistic Package Design and Consumer Brand Impressions (2008)Holistic Package Design and C…Determinants of retail patronage: A meta-analytical perspective (2006)Determinants of retail patron…Understanding retail branding: conceptual insights and research priorities (2004)Understanding retail branding…Individual Differences in the Centrality of Visual Product Aesthetics: Concept and Measurement (2003)Individual Differences in the…Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer (2000)Atmospheric Affect as a Tool …The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Seeking the Ideal Form: Product Design and Consumer Response (1995)Seeking the Ideal Form: Produ…The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Environmental color, consumer feelings, and purchase likelihood (1992)Environmental color, consumer…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …Looking behind the curtain: How transparent design shapes consumer imagination and enhances purchase intentions (2024)Looking behind the curtain: H…Exploring store atmospherics of FMCG brands flagship stores with an immersive 180-degree dome-shaped display (2022)Exploring store atmospherics …How Does Service Environment Enhance Consumer Loyalty in the Sport Fitness Industry? The Role of Servicescape, Cosumption Motivation, Emotional and Flow Experiences (2021)How Does Service Environment …Green service attributes and amplifiers of the warm emotions evoked by them (2021)Green service attributes and …The indirect experience of nature: biomorphic design forms in servicescapes (2020)The indirect experience of na…The impact of grocery retail superstores location on the customer’s perceived quality of servicescape in Jordan (2020)The impact of grocery retail …What Makes a Hotelscape Beautiful? Antecedent and Consequent Behaviors of Perceived Aesthetic Value and Aesthetic Judgment in the Customer-Hotelscape Relationship (2019)What Makes a Hotelscape Beaut…The social perception of urban transport in the city of Madrid: the application of the Servicescape Model to the bus and underground services (2019)The social perception of urba…Design Antecedents of Telepresence in Virtual Service Environments (2018)Design Antecedents of Telepre…Design Antecedents of Telepresence in Virtual Service Environments (2018)Design Antecedents of Telepre…A conceptual model of co-creating an authentic luxury spa experience (2018)A conceptual model of co-crea…The Key Role of Retail Stores in Fast Fashion Companies: The H&M Case Study (2017)The Key Role of Retail Stores…The Impact of Perceived Visual Complexity of Mobile Online Shops on User's Satisfaction (2017)The Impact of Perceived Visua…Shopping experiences in visually complex environments: a self-regulation account (2016)Shopping experiences in visua…Can healthcare servicescape affect customer’s attitude? A study of the mediating role of image congruence and moderating role of customer’s prior experience (2016)Can healthcare servicescape a…Affect Grid: A single-item scale of pleasure and arousal. (1989)Compulsive Buying: A Phenomenological Exploration (1989)Impulse buying: Modeling its precursors (1998)Atmospheric Effects on Shopping Behavior (2000)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Managing Brand Equity (1991)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Management in Retailing: An Organizing Framework (2009)The Effect of Store Image and Service Quality on Brand Image and Purchase Intention for Private Label Brands (2010)Feeling and thinking: Preferences need no inferences. (1980)Possessions and the Extended Self (1988)Consumers' Need for Uniqueness: Scale Development and Validation (2001)Factors influencing the usage of websites: the case of a generic portal in The Netherlands (2003)Seeing things: consumer response to the visual domain in product design (2004)Advances in Consumer Research (2025)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)Organization and environment (1967)Evaluation of goodness-of-fit indices for structural equation models. (1989)Structural Equations with Latent Variables. (1991)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A circumplex model of affect. (1980)Core affect and the psychological construction of emotion. (2003)Methodological fit in management field research (2007)Theory Building From Cases: Opportunities And Challenges (2007)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 2009Building theories from case study research11,398 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1991Assessing Construct Validity in Organizational Research6,651 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1995Seeking the Ideal Form: Product Design and Consumer Response2,006 cited
  • 1994Store atmosphere and purchasing behavior1,664 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,541 cited
  • 2004Understanding retail branding: conceptual insights and research priorities1,099 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings884 cited
  • 2003Individual Differences in the Centrality of Visual Product Aesthetics: Concept and Measurement831 cited
  • 2000Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer824 cited
  • 1992Environmental color, consumer feelings, and purchase likelihood778 cited
  • 2006Determinants of retail patronage: A meta-analytical perspective

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733 cited
  • 2008Holistic Package Design and Consumer Brand Impressions733 cited
  • Cited by

    • 2017The Impact of Perceived Visual Complexity of Mobile Online Shops on User's Satisfaction125 cited
    • 2020The indirect experience of nature: biomorphic design forms in servicescapes40 cited
    • 2021How Does Service Environment Enhance Consumer Loyalty in the Sport Fitness Industry? The Role of Servicescape, Cosumption Motivation, Emotional and Flow Experiences39 cited
    • 2016Shopping experiences in visually complex environments: a self-regulation account36 cited
    • 2018Design Antecedents of Telepresence in Virtual Service Environments36 cited
    • 2018A conceptual model of co-creating an authentic luxury spa experience24 cited
    • 2021Green service attributes and amplifiers of the warm emotions evoked by them22 cited
    • 2019The social perception of urban transport in the city of Madrid: the application of the Servicescape Model to the bus and underground services20 cited
    • 2016Can healthcare servicescape affect customer’s attitude? A study of the mediating role of image congruence and moderating role of customer’s prior experience14 cited
    • 2020The impact of grocery retail superstores location on the customer’s perceived quality of servicescape in Jordan14 cited
    • 2017The Key Role of Retail Stores in Fast Fashion Companies: The H&M Case Study12 cited
    • 2024Looking behind the curtain: How transparent design shapes consumer imagination and enhances purchase intentions10 cited
    • 2018Design Antecedents of Telepresence in Virtual Service Environments7 cited
    • 2022Exploring store atmospherics of FMCG brands flagship stores with an immersive 180-degree dome-shaped display6 cited
    • 2019What Makes a Hotelscape Beautiful? Antecedent and Consequent Behaviors of Perceived Aesthetic Value and Aesthetic Judgment in the Customer-Hotelscape Relationship5 cited