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Reaching and changing frontline employees
0 references·16 citing·59 second hopsampled
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  • 1999A practical use of key success factors to improve the effectiveness of project management313 cited
  • 2011Building Employee Commitment to Change Across Organizational Levels: The Influence of Hierarchical Distance and Direct Managers' Transformational Leadership202 cited
  • 2009What is Project Success: A Literature Review178 cited
  • 2003Cascading Organizational Change161 cited
  • 2020“Vision, passion, and care:” The impact of charismatic executive leadership communication on employee trust and support for organizational change159 cited
  • 2006Management Are Aliens!157 cited
  • 2002Role Stress and Effectiveness in Horizontal Alliances152 cited
  • 2003Enhancing the success of mergers and acquisitions: an organizational culture perspective149 cited
  • 2008Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction119 cited
  • 2000A field experiment testing frontline opinion leaders as change agents.118 cited
  • 2001Integrating internal marketing with participative management86 cited
  • 2001CAN GOOD CITIZENS LEAD THE WAY IN PROVIDING QUALITY SERVICE? A FIELD QUASI EXPERIMENT.86 cited
  • 2018Using theory on authentic leadership to build a strong human resource management system79 cited

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  • 2007A framework for facilitating adaptation to organizational transition68 cited
  • 2011Corporate brand strategy formation: Brand actors and the situational context for a business-to-business brand66 cited
  • 2012Does Measuring Performance Lead to Better Performance?63 cited