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Measuring e‐commerce‐quality: an exploratory review
16 references·4 citing·41 second hop
Measuring e‐commerce‐quality: an exploratory review (2009)Measuring e‐commerce‐quality: an explorat…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…E-S-QUAL (2004)E-S-QUALComfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Identifying key factors affec…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…A Trust Model for Consumer Internet Shopping (2001)A Trust Model for Consumer In…Towards an understanding of the behavioural intention to use a web site (2000)Towards an understanding of t…TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS (1995)TRUST: THE CONNECTING LINK BE…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Managing supplier capabilities for buyer innovation performancein e-business (2021)Managing supplier capabilitie…Proposing a Service Quality Framework for Mobile Commerce (2019)Proposing a Service Quality F…Determination of Priorities in Apparel Purchasing from Private Sale Websites (2017)Determination of Priorities i…Evaluating the Quality of C2C Online Buy and Sell Websites Using Dimensions of E-Quality (2012)Evaluating the Quality of C2C…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Self-efficacy mechanism in human agency. 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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 1995An Integrative Model Of Organizational Trust22,324 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,815 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model19,355 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2004E-S-QUAL4,763 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 1995TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS2,323 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2001A Trust Model for Consumer Internet Shopping2,024 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
  • 2003Identifying key factors affecting consumer purchase behavior in an online shopping context935 cited
  • 2000Towards an understanding of the behavioural intention to use a web site

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930 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet890 cited
  • Cited by

    • 2019Proposing a Service Quality Framework for Mobile Commerce15 cited
    • 2021Managing supplier capabilities for buyer innovation performancein e-business10 cited
    • 2012Evaluating the Quality of C2C Online Buy and Sell Websites Using Dimensions of E-Quality6 cited
    • 2017Determination of Priorities in Apparel Purchasing from Private Sale Websites5 cited