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Using Digital Service Inventories to Create Customer Value
16 references·1 citing·44 second hop
Using Digital Service Inventories to Create Customer Value (2015)Using Digital Service Inventories to Crea…Service as business logic: implications for value creation and marketing (2011)Service as business logic: im…Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Where do capabilities come from and how do they matter? A study in the software services industry (2004)Where do capabilities come fr…The Blackwell handbook of organizational learning and knowledge management (2003)The Blackwell handbook of org…Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes (2003)Intentions to Use Self-Servic…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store (2002)Technology and the Customer I…Implementing successful self-service technologies (2002)Implementing successful self-…The rediscovery of postponement a literature review and directions for research (2001)The rediscovery of postponeme…The Process of Knowledge Transfer: A Diachronic Analysis of Stickiness (2000)The Process of Knowledge Tran…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Consumer’s Attitude to the Sharing Economy in Russia (2020)Consumer’s Attitude to the Sh…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. 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An empirical examination of alliance ambidexterity (2007)Rational heuristics: the ‘simple rules’ that strategists learn from process experience (2011)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)An Updated and Streamlined Technology Readiness Index (2014)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Satisfaction: a behavioral perspective on the consumer (2010)Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances (2006)Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory (2009)PERSPECTIVE—Absorbing the Concept of Absorptive Capacity: How to Realize Its Potential in the Organization Field (2010)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2000The Process of Knowledge Transfer: A Diachronic Analysis of Stickiness1,794 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2003The Blackwell handbook of organizational learning and knowledge management964 cited
  • 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
  • 2004Where do capabilities come from and how do they matter? A study in the software services industry897 cited
  • 2011Service as business logic: implications for value creation and marketing895 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 2011Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting681 cited
  • 2001The rediscovery of postponement a literature review and directions for research

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522 cited
  • 2002Implementing successful self-service technologies499 cited
  • 2003Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes407 cited
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    • 2020Consumer’s Attitude to the Sharing Economy in Russia11 cited