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How Task-Facilitative Interactive Tools Foster Buyers’ Trust in Online Retailers: A Process View of Trust Development in the Electronic Marketplace
16 references·16 citing·38 second hopsampled
How Task-Facilitative Interactive Tools Foster Buyers’ Trust in Online Retailers: A Process View of Trust Development in the Electronic Marketplace (2009)How Task-Facilitative Interactive Tools F…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Book Review: Protocol Analysis: Verbal Reports as Data (1986)Book Review: Protocol Analysi…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Attribution theory in social psychology (1967)Attribution theory in social …The psychology of interpersonal relations. (1958)The psychology of interperson…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review (2024)Evaluating privacy, security,…Value-based pricing in digital platforms: A machine learning approach to signaling beyond core product attributes in cross-platform settings (2022)Value-based pricing in digita…Seeing with the Customer’s Eye: Exploring the Challenges and Opportunities of AR Advertising (2020)Seeing with the Customer’s Ey…Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others (2019)Service Recovery on Stage: Ef…Web portals as tools to support information management in higher education institutions: A systematic literature review (2018)Web portals as tools to suppo…The Internet of Things – Chance and challenge in industrial business relationships (2017)The Internet of Things – Chan…Marketing strategies, perceived risks, and consumer trust in online buying behaviour (2015)Marketing strategies, perceiv…Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness (2014)Unraveling the Personalizatio…Improving customer website involvement through experiential marketing (2014)Improving customer website in…Should all firms adapt websites to international audiences? (2013)Should all firms adapt websit…How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns (2013)How to reduce perceived risk …The role of online seller reviews and product price on buyers' willingness-to-pay: a risk perspective (2012)The role of online seller rev…The effect of web communities on consumers' initial trust in B2C e‐commerce websites (2012)The effect of web communities…The Effect of Website Design Dimensions on Initial Trust: A Synthesis of the Empirical Literature (2011)The Effect of Website Design …Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion (2010)Conveying Trustworthiness to …The Theoretical Domains of Retailing Research: A Retrospective (2009)The Theoretical Domains of Re…Path Analysis: Sociological Examples (1966)The American Occupational Structure. (1968)Introduction to Structural Equation Models. (1976)Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)lavaan : An R Package for Structural Equation Modeling (2012)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The Principles of Psychology (1891)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Concept of Mind (2006)Principles Of Gestalt Psychology (2013)Coefficient Alpha and the Internal Structure of Tests (1951)The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. 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(1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Economic Action and Social Structure: The Problem of Embeddedness (1985)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)When to use and how to report the results of PLS-SEM (2018)Simultaneous Factor Analysis in Several Populations (1971)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)From Intentions to Actions: A Theory of Planned Behavior (1985)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,591 cited
  • 1958The psychology of interpersonal relations.13,840 cited
  • 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,855 cited
  • 1958The Psychology of Interpersonal Relations.11,886 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,374 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,728 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations4,584 cited
  • 1987Dimensions of Consumer Expertise4,376 cited
  • 1986Book Review: Protocol Analysis: Verbal Reports as Data4,361 cited
  • 2002

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Consumer Trust, Value, and Loyalty in Relational Exchanges
4,263 cited
  • 1967Attribution theory in social psychology3,831 cited
  • Cited by

    • 2014Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness1,007 cited
    • 2015Marketing strategies, perceived risks, and consumer trust in online buying behaviour492 cited
    • 2013How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns292 cited
    • 2010Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion194 cited
    • 2011The Effect of Website Design Dimensions on Initial Trust: A Synthesis of the Empirical Literature150 cited
    • 2019Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others128 cited
    • 2012The effect of web communities on consumers' initial trust in B2C e‐commerce websites128 cited
    • 2024Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review110 cited
    • 2020Seeing with the Customer’s Eye: Exploring the Challenges and Opportunities of AR Advertising86 cited
    • 2009The Theoretical Domains of Retailing Research: A Retrospective66 cited
    • 2017The Internet of Things – Chance and challenge in industrial business relationships66 cited
    • 2018Web portals as tools to support information management in higher education institutions: A systematic literature review62 cited
    • 2013Should all firms adapt websites to international audiences?58 cited
    • 2012The role of online seller reviews and product price on buyers' willingness-to-pay: a risk perspective56 cited
    • 2014Improving customer website involvement through experiential marketing48 cited
    • 2022Value-based pricing in digital platforms: A machine learning approach to signaling beyond core product attributes in cross-platform settings45 cited