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Measuring Customer Wine Satisfaction When Dining at a Restaurant
16 references·7 citing·35 second hop
Measuring Customer Wine Satisfaction When Dining at a Restaurant (2010)Measuring Customer Wine Satisfaction When…The Relative Importance of Food, Atmosphere, and Fairness of Wait (2004)The Relative Importance of Fo…Consumer Self-Confidence: Refinements in Conceptualization and Measurement (2001)Consumer Self-Confidence: Ref…Estimation of a hedonic price equation for Burgundy wine (2000)Estimation of a hedonic price…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…Purchasing behaviour in the Northern Ireland wine market (1995)Purchasing behaviour in the N…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Consumer Knowledge Assessment (1994)Consumer Knowledge AssessmentAn assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Effect of Self-Confidence and Anxiety on Information Seeking in Consumer Risk Reduction (1979)The Effect of Self-Confidence…The Puzzle of Wine Price in Restaurants (2023)The Puzzle of Wine Price in R…The museum restaurant as a destination: the influence of wine (2023)The museum restaurant as a de…Determining the predictors of wine purchase intention through the use of meta-analysis (2023)Determining the predictors of…Rethinking the wine list: restaurant customers’ preference for listing wines according to wine style (2022)Rethinking the wine list: res…Wine attractions at hotels: study of online reviews (2019)Wine attractions at hotels: s…Weinangebot, -service und -qualität in der Wiener Szenegastronomie. Eine Analyse aus der Konsumentenperspektive (2014)Weinangebot, -service und -qu…Factors Driving Consumer Restaurant Choice: An Exploratory Study From the Southeastern United States (2013)Factors Driving Consumer Rest…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Service quality models: a review (2005)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)The C-OAR-SE procedure for scale development in marketing (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Comparative fit indexes in structural models. (1990)A Marketing Approach to the Tourist Experience (2007)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The concept of perceived value: a systematic review of the research (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1994Consumer Knowledge Assessment801 cited
  • 2001Consumer Self-Confidence: Refinements in Conceptualization and Measurement712 cited
  • 2004The Relative Importance of Food, Atmosphere, and Fairness of Wait564 cited
  • 1979The Effect of Self-Confidence and Anxiety on Information Seeking in Consumer Risk Reduction254 cited

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  • 2000Estimation of a hedonic price equation for Burgundy wine177 cited
  • 1995Purchasing behaviour in the Northern Ireland wine market174 cited
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    • 2013Factors Driving Consumer Restaurant Choice: An Exploratory Study From the Southeastern United States116 cited
    • 2019Wine attractions at hotels: study of online reviews12 cited
    • 2022Rethinking the wine list: restaurant customers’ preference for listing wines according to wine style12 cited
    • 2023Determining the predictors of wine purchase intention through the use of meta-analysis3 cited
    • 2023The Puzzle of Wine Price in Restaurants3 cited
    • 2023The museum restaurant as a destination: the influence of wine1 cited
    • 2014Weinangebot, -service und -qualität in der Wiener Szenegastronomie. Eine Analyse aus der Konsumentenperspektive0 cited