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ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA PERUMAHAN PURI MEDITERANIA SEMARANG)
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ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA PERUMAHAN PURI MEDITERANIA SEMARANG) (2007)ANALISIS PENGARUH KUALITAS PRODUK DAN KUA…Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective (2004)Setting Customer Expectation …The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…Reflections on gaining competitive advantage through customer value (1997)Reflections on gaining compet…Development and Validation of TQM Implementation Constructs (1996)Development and Validation of…The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s (1991)The Marketing Strategy Contin…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer behavior and marketing action (1981)Consumer behavior and marketi…Enhancing Sales Turnover: Leveraging Product Quality and Pricing with Customer Satisfaction as the Mediator (2024)Enhancing Sales Turnover: Lev…Analysis of Service Quality Improvement with Education and Training and Professionalism and Teamwork as Mediation Variables (2021)Analysis of Service Quality I…Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Konsumen (Studi Kasus Pada Coffee Shop di Kota Bogor) (2020)Pengaruh Kualitas Produk dan …FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN APARTEMEN MEDITERANIA GARDEN RESIDENCE DI JAKARTA BARAT (2019)FAKTOR-FAKTOR YANG MEMPENGARU…MEMBANGUN LOYALITAS PELANGGAN MELALUI KEPUASAN YANG DIPENGARUHI OLEH KUALITAS PRODUK, PERSEPSI HARGA DAN CITRA MEREK (Studi Pada Produk Smartphone Merek Oppo) (2018)MEMBANGUN LOYALITAS PELANGGAN…Pengaruh Citra Perusahaan, Promosi Penjualan dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada LPD Desa Pakraman Panjer (2014)Pengaruh Citra Perusahaan, Pr…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Marketing Management: Analysis, Planning and Control (1973)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Service management and marketing: managing the moments of truth in service competition (1990)From Marketing Mix to Relationship Marketing (1994)The evolution of relationship marketing (1995)The employer brand (1996)Marketing as Exchange (1975)A Service Quality Model and its Marketing Implications (1984)Quo Vadis, marketing? Toward a relationship marketing paradigm (1994)Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services (2000)Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda (2020)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Customer value: The next source for competitive advantage (1997)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)Coefficient Alpha and the Internal Structure of Tests (1951)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables (1989)Lean manufacturing: context, practice bundles, and performance (2002)The relationship between total quality management practices and their effects on firm performance (2003)Towards a theory of supply chain management: the constructs and measurements (2004)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)The Nature and Determinants of Customer Expectations of Service (1993)Setting Quality Expectations When Entering a Market: What Should the Promise Be? (2006)The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers (2006)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Gain more insight from your PLS-SEM results (2016)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Commitment-Trust Theory of Relationship Marketing (1994)A model of destination image formation (1999)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1996Development and Validation of TQM Implementation Constructs1,773 cited
  • 1981Consumer behavior and marketing action1,396 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 1997Reflections on gaining competitive advantage through customer value941 cited
  • 1991The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s404 cited
  • 2004Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective183 cited

Cited by

  • 2018MEMBANGUN LOYALITAS PELANGGAN MELALUI KEPUASAN YANG DIPENGARUHI OLEH KUALITAS PRODUK, PERSEPSI HARGA DAN CITRA MEREK (Studi Pada Produk Smartphone Merek Oppo)29 cited
  • 2020Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Konsumen (Studi Kasus Pada Coffee Shop di Kota Bogor)19 cited
  • 2019FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN APARTEMEN MEDITERANIA GARDEN RESIDENCE DI JAKARTA BARAT

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7 cited
  • 2014Pengaruh Citra Perusahaan, Promosi Penjualan dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada LPD Desa Pakraman Panjer7 cited
  • 2024Enhancing Sales Turnover: Leveraging Product Quality and Pricing with Customer Satisfaction as the Mediator6 cited
  • 2021Analysis of Service Quality Improvement with Education and Training and Professionalism and Teamwork as Mediation Variables3 cited