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The Close Relationship Strategy – Corporate brand development in banking
16 references·0 citing·46 second hop
The Close Relationship Strategy – Corporate brand development in banking (2009)The Close Relationship Strategy – Corpora…Personality, context, and resistance to organizational change (2006)Personality, context, and res…Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Do Satisfied Customers Really…The relationship marketing process: communication, interaction, dialogue, value (2004)The relationship marketing pr…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Corporate image and corporate reputation in customers’ retention decisions in services (2001)Corporate image and corporate…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Cultivating Service Brand Equity (2000)Cultivating Service Brand Equ…Embeddedness in the Making of Financial Capital: How Social Relations and Networks Benefit Firms Seeking Financing (1999)Embeddedness in the Making of…The economics of small business finance: The roles of private equity and debt markets in the financial growth cycle (1998)The economics of small busine…The Reputational Landscape (1997)The Reputational LandscapeThe employer brand (1996)The employer brandThe Effect of Credit Market Competition on Lending Relationships (1995)The Effect of Credit Market C…Relationship Lending and Lines of Credit in Small Firm Finance (1995)Relationship Lending and Line…The Benefits of Lending Relationships: Evidence from Small Business Data (1994)The Benefits of Lending Relat…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…A Second Generation Little Jiffy (1970)A Second Generation Little Ji…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)The Application of Electronic Computers to Factor Analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)Little Jiffy, Mark Iv (1974)Comparison of five rules for determining the number of components to retain. 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References

  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1994The Benefits of Lending Relationships: Evidence from Small Business Data5,434 cited
  • 1970A Second Generation Little Jiffy4,816 cited
  • 1998The economics of small business finance: The roles of private equity and debt markets in the financial growth cycle3,690 cited
  • 1995Relationship Lending and Lines of Credit in Small Firm Finance3,641 cited
  • 1995The Effect of Credit Market Competition on Lending Relationships3,294 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1999Embeddedness in the Making of Financial Capital: How Social Relations and Networks Benefit Firms Seeking Financing1,938 cited
  • 2000Cultivating Service Brand Equity1,733 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 1996The employer brand1,246 cited
  • 1997The Reputational Landscape1,231 cited
  • 2005Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay1,204 cited
  • 2006Personality, context, and resistance to organizational change1,101 cited
  • 2001Corporate image and corporate reputation in customers’ retention decisions in services

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1,072 cited
  • 2004The relationship marketing process: communication, interaction, dialogue, value1,028 cited
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