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Customer orientation and performance: a study of SMEs
16 references·16 citing·42 second hopsampled
Customer orientation and performance: a study of SMEs (1998)Customer orientation and performance: a s…The Practice of Management (2012)The Practice of ManagementCompetitive advantage: creating and sustaining superior performance (1998)Competitive advantage: creati…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Strategic management of small firms in hostile and benign environments (1989)Strategic management of small…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Assessing Advantage: A Framew…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Toward a Model of Organizations as Interpretation Systems (1984)Toward a Model of Organizatio…In search of excellence: Lessons from America's best- run companies (1983)In search of excellence: Less…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Strategic orientation, innovation performance and the moderating influence of marketing management (2019)Strategic orientation, innova…Customer orientation and firm performance: The joint moderating effects of ethical leadership and competitive intensity (2019)Customer orientation and firm…The Impact of Innovation on the Performance of Small and Medium Manufacturing Enterprises: Evidence from Malaysia (2013)The Impact of Innovation on t…Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry (2012)Managing Swiss Hospitality: H…Market orientation in the context of SMEs: A conceptual framework (2011)Market orientation in the con…A framework of organisational innovation and outcomes in SMEs (2011)A framework of organisational…Values that create value: socially responsible business practices in SMEs – empirical evidence from German companies (2008)Values that create value: soc…TQM and performance in small medium enterprises (2008)TQM and performance in small …INNOVATIVE CAPABILITY, INNOVATION STRATEGY AND MARKET ORIENTATION: AN EMPIRICAL ANALYSIS IN TURKISH SOFTWARE INDUSTRY (2008)INNOVATIVE CAPABILITY, INNOVA…Size, strategic, and market orientation affects on innovation (2007)Size, strategic, and market o…Intellectual capital and corporate performance in knowledge‐intensive SMEs (2007)Intellectual capital and corp…The fruit flies of innovations: A taxonomy of innovative small firms (2006)The fruit flies of innovation…Determinants of Product Innovation in Small Firms (2006)Determinants of Product Innov…Market Orientation and the New Product Paradox (2005)Market Orientation and the Ne…Organisational innovation in SMEs (2004)Organisational innovation in …Market Orientation and Company Profitability: Further Evidence Incorporating Longitudinal Data (2000)Market Orientation and Compan…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Organizational Strategy, Structure, and Process (1978)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Handbook of Industrial and Organizational Psychology. (1977)Organizational Information Requirements, Media Richness and Structural Design (1986)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Organizational Learning: A Theory of Action Perspective (1997)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)External Control of Organizations: Resource Dependence Perspective (2011)Organization and environment (1967)The Correlates of Entrepreneurship in Three Types of Firms (1983)The Management of Innovation (1994)Differences between entrepreneurs and managers in large organizations: Biases and heuristics in strategic decision-making (1997)Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses (2003)Innovation, organizational capabilities, and the born-global firm (2004)Gender and leadership style: A meta-analysis. (1990)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Dimensionalizing Cultures: The Hofstede Model in Context (2011)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Corporate reputation and sustained superior financial performance (2002)Business Model Design: An Activity System Perspective (2009)The Business Model: Recent Developments and Future Research (2011)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1989Strategic management of small firms in hostile and benign environments5,979 cited
  • 1998Competitive advantage: creating and sustaining superior performance5,791 cited
  • 1984Toward a Model of Organizations as Interpretation Systems5,019 cited
  • 1983In search of excellence: Lessons from America's best- run companies4,442 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 2012The Practice of Management3,745 cited
  • 1994Putting the Service-Profit Chain to Work

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3,732 cited
  • 1988Assessing Advantage: A Framework for Diagnosing Competitive Superiority2,651 cited
  • Cited by

    • 2006The fruit flies of innovations: A taxonomy of innovative small firms447 cited
    • 2005Market Orientation and the New Product Paradox390 cited
    • 2008INNOVATIVE CAPABILITY, INNOVATION STRATEGY AND MARKET ORIENTATION: AN EMPIRICAL ANALYSIS IN TURKISH SOFTWARE INDUSTRY390 cited
    • 2008Values that create value: socially responsible business practices in SMEs – empirical evidence from German companies363 cited
    • 2007Size, strategic, and market orientation affects on innovation354 cited
    • 2006Determinants of Product Innovation in Small Firms321 cited
    • 2004Organisational innovation in SMEs320 cited
    • 2013The Impact of Innovation on the Performance of Small and Medium Manufacturing Enterprises: Evidence from Malaysia267 cited
    • 2011A framework of organisational innovation and outcomes in SMEs259 cited
    • 2011Market orientation in the context of SMEs: A conceptual framework257 cited
    • 2000Market Orientation and Company Profitability: Further Evidence Incorporating Longitudinal Data244 cited
    • 2007Intellectual capital and corporate performance in knowledge‐intensive SMEs239 cited
    • 2019Customer orientation and firm performance: The joint moderating effects of ethical leadership and competitive intensity220 cited
    • 2019Strategic orientation, innovation performance and the moderating influence of marketing management208 cited
    • 2008TQM and performance in small medium enterprises183 cited
    • 2012Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry173 cited