this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
- 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
- 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
- 1992Alternative Ways of Assessing Model Fit27,192 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
- 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
- 2003Evolving to a New Dominant Logic for Marketing14,777 cited
- 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
- 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1987Developing Buyer-Seller Relationships9,139 cited
- 1979
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work