Citation map · Study

SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Effects of e‐servicescape on consumers' flow experiences

16 references·16 citing·47 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1974An approach to environmental psychology7,295 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1997Beyond pleasure and pain.6,770 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1975Beyond boredom and anxiety5,708 cited
1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
2000Machines and Mindlessness: Social Responses to Computers3,990 cited
2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
2003Temporal construal.3,006 cited
2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
1994The Influence of Store Environment on Quality Inferences and Store Image

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,538 cited

2001Atmospheric qualities of online retailing1,472 cited

Cited by

2021Online purchase intention in Chinese social commerce platforms: Being emotional or rational?249 cited
2017Examining satisfaction with the experience during a live chat service encounter-implications for website providers135 cited
2015The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels116 cited
2017The construction of online shopping experience: A repertory grid approach103 cited
2017Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context83 cited
2018The impact of restaurant patrons’ flow experience on SNS satisfaction and offline purchase intentions74 cited
2020An expanded nomological network of experienscape72 cited
2018Relationship between e-servicescape and purchase intention among heavy and light internet users64 cited
2018Mediating roles of emotion and experience in the stimulus-organism-response framework in higher education institutions60 cited
2021Managing consumer experience and online flow: Differences in handheld devices vs PCs59 cited
2017Investigating the online customer experience – a B2B perspective55 cited
2024Gamification in the Metaverse: Affordance, perceived value, flow state, and engagement55 cited
2021Applying Expanded Servicescape to the Hotel Industry46 cited
2021The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay45 cited
2018m-servicescape: effects of the hotel mobile app servicescape preferences on customer response45 cited
2021How Does Service Environment Enhance Consumer Loyalty in the Sport Fitness Industry? The Role of Servicescape, Cosumption Motivation, Emotional and Flow Experiences39 cited