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Using importance performance analysis to understand and guide e‐business decision making in SMEs
16 references·2 citing·41 second hop
Using importance performance analysis to understand and guide e‐business decision making in SMEs (2009)Using importance performance analysis to …An empirical investigation of competency factors affecting e-business success in European SMEs (2007)An empirical investigation of…Factors Influencing e-commerce Adoption and Use by Small and Medium Businesses (2005)Factors Influencing e-commerc…Electronic commerce adoption: an empirical study of small and medium US businesses (2004)Electronic commerce adoption:…The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…A Comparison of Approaches to Importance-Performance Analysis (2003)A Comparison of Approaches to…Consumer Intentions to Adopt Electronic Commerce - Incorporating Trust and Risk in the Technology Acceptance Model (2001)Consumer Intentions to Adopt …The Performance-Importance Response Function: Observations and Implications (1999)The Performance-Importance Re…Exploiting the virtual value chain (1999)Exploiting the virtual value …An Integrated Model of Information Systems Adoption in Small Businesses (1999)An Integrated Model of Inform…Internet marketing in the internationalisation of UK SMEs (1997)Internet marketing in the int…The Importance‐Performance Matrix as a Determinant of Improvement Priority (1994)The Importance‐Performance Ma…An Empirical Examination of Ownership Structure in Family and Professionally Managed Firms (1992)An Empirical Examination of O…Importance-Performance Analysis (1977)Importance-Performance Analys…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…An empirical examination of Web 2.0 technologies and its readiness for business (2015)An empirical examination of W…Which incremental innovations should we offer? Comparing importance–performance analysis with improvement-gaps analysis (2014)Which incremental innovations…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Cultures and Organizations: Software of the Mind. (1993)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)A meta-analysis of the technology acceptance model (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Workspace satisfaction: The privacy-communication trade-off in open-plan offices (2013)Importance-Performance Analysis based SWOT analysis (2016)Restoring our competitive edge (1984)Manufacturing strategy (2001)Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Importance–performance analysis in tourism: A framework for researchers (2014)Value creation in E‐business (2001)Understanding e‐business adoption across industries in European countries (2010)Cloud computing adoption by SMEs in the north east of England (2013)Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors (2014)A Coefficient of Agreement for Nominal Scales (1960)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Separation of Ownership and Control (1983)THE DETERMINANTS OF EXECUTIVE COMPENSATION IN FAMILY-CONTROLLED PUBLIC CORPORATIONS. (2003)Feuding Families: When Conflict Does a Family Firm Good (2004)Long-term orientation: Implications for the entrepreneurial orientation and performance of family businesses (2010)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)
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References

  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1999An Integrated Model of Information Systems Adoption in Small Businesses1,726 cited
  • 2004Electronic commerce adoption: an empirical study of small and medium US businesses1,117 cited
  • 1999Exploiting the virtual value chain1,059 cited
  • 1992An Empirical Examination of Ownership Structure in Family and Professionally Managed Firms804 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority469 cited
  • 2003A Comparison of Approaches to Importance-Performance Analysis430 cited
  • 2005Factors Influencing e-commerce Adoption and Use by Small and Medium Businesses320 cited
  • 1997Internet marketing in the internationalisation of UK SMEs296 cited
  • 1999The Performance-Importance Response Function: Observations and Implications262 cited

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2007
An empirical investigation of competency factors affecting e-business success in European SMEs
201 cited
  • 2001Consumer Intentions to Adopt Electronic Commerce - Incorporating Trust and Risk in the Technology Acceptance Model166 cited
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    • 2014Which incremental innovations should we offer? Comparing importance–performance analysis with improvement-gaps analysis27 cited
    • 2015An empirical examination of Web 2.0 technologies and its readiness for business8 cited