Mapping service processes in manufacturing companies: industrial service blueprinting

Sabine Biege · Gunter Lay · Daniela Buschak

52 citations0/0 files storedInternational Journal of Operations & Production Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Service and Product Innovation Digital Transformation in Industry Business Process Modeling and Analysis

Abstract

Purpose The purpose of this paper is to propose a process‐modelling method that is based on methods from both operations management (OM) and service operations management (SOM), which complies with the special requirements of servitised manufacturers. Design/methodology/approach After a comprehensive literature review of organisational change in servitised manufacturers, the requirements for modelling industrial services are established. In addition, existing business process‐modelling methods from OM and SOM are classified and related to these requirements. A modelling method that is adapted to the needs of servitised manufacturers is proposed, and the practical advantages of this methodology are explored in an exemplary case study of a machine tool manufacturer. Findings This paper suggests that existing instruments that have been developed within OM and SOM need considerable adjustment to comply with the needs of servitised manufacturers. Originality/value This paper contributes towards mastering the transition from the production of capital goods to the offering of entire solutions by outlining the special requirements of the process structure in a manufacturing company as it turns into a solution‐provider.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 52 citations exist upstream.

References

2003Evolving to a New Dominant Logic for Marketing 1985Competitive Advantage: Creating and Sustaining Superior Performance 1993Process innovation: reengineering work through information technology 1988Servitization of business: Adding value by adding services 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet 2003Managing the transition from products to services 2007State-of-the-art in product-service systems 2008Exploring the financial consequences of the servitization of manufacturing

Cited by

2015Measuring humanitarian supply chain performance in a multi-goal context 2018Bridging the gap between engineering design and marketing: insights for research and practice in product/service system design 2019Business process architecture design methodologies – a literature review 2018Definition of a conceptual scale of servitization: Proposal and preliminary results 2017Mapping a product-service-system delivering defence avionics availability

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.