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Mapping service processes in manufacturing companies: industrial service blueprinting
16 references·7 citing·39 second hop
Mapping service processes in manufacturing companies: industrial service blueprinting (2012)Mapping service processes in manufacturin…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Analyzing the benefits of lean manufacturing and value stream mapping via simulation: A process sector case study (2006)Analyzing the benefits of lea…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Whither Services Marketing? (2004)Whither Services Marketing?Moving base into high-value integrated solutions: a value stream approach (2004)Moving base into high-value i…Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Eight types of product–servic…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Business process modelling: Review and framework (2003)Business process modelling: R…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…Process innovation: reengineering work through information technology (1993)Process innovation: reenginee…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Designing services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceBusiness process architecture design methodologies – a literature review (2019)Business process architecture…Exploring the Journey to Services (2018)Exploring the Journey to Serv…Definition of a conceptual scale of servitization: Proposal and preliminary results (2018)Definition of a conceptual sc…Bridging the gap between engineering design and marketing: insights for research and practice in product/service system design (2018)Bridging the gap between engi…Mapping a product-service-system delivering defence avionics availability (2017)Mapping a product-service-sys…Organising the business processes of a product servitised supply chain: a value perspective (2016)Organising the business proce…Measuring humanitarian supply chain performance in a multi-goal context (2015)Measuring humanitarian supply…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage: creating and sustaining superior performance (1998)Designing the Business Models for Circular Economy—Towards the Conceptual Framework (2016)Sustainable business model innovation: A review (2018)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Research Priorities in a Rapidly Changing Context (2015)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Beyond Greening: Strategies for a Sustainable World. (1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet2,458 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 1984Designing services that deliver1,272 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1982How to Design a Service1,077 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 2006Analyzing the benefits of lean manufacturing and value stream mapping via simulation: A process sector case study1,047 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 2003Business process modelling: Review and framework921 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2004Moving base into high-value integrated solutions: a value stream approach728 cited
  • Cited by

    • 2015Measuring humanitarian supply chain performance in a multi-goal context75 cited
    • 2018Bridging the gap between engineering design and marketing: insights for research and practice in product/service system design50 cited
    • 2018Definition of a conceptual scale of servitization: Proposal and preliminary results32 cited
    • 2019Business process architecture design methodologies – a literature review32 cited
    • 2017Mapping a product-service-system delivering defence avionics availability21 cited
    • 2016Organising the business processes of a product servitised supply chain: a value perspective16 cited
    • 2018Exploring the Journey to Services16 cited