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Modularizing services: A modified HoQ approach

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References

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1997The Power of Product Platforms575 cited
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1989Success and Failure in New Industrial Services436 cited
2002Blueprinting the service company395 cited

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Cited by

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2020Customer requirement-driven design method and computer-aided design system for supporting service innovation conceptualization handling60 cited
2014Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture55 cited
2015Modularizing product extension services: An approach based on modified service blueprint and fuzzy graph53 cited
2012Typology for Modular Service Design49 cited
2016Service decomposition: a conceptual analysis of modularizing services47 cited
2019Service modularity: literature overview of concepts, effects, enablers, and methods40 cited
2015Modularization strategy: analysis of published articles on production and operations management (1999 to 2013)39 cited
2013Normalisation models for prioritising design requirements for quality function deployment processes33 cited
2022A modular product design framework for the home appliance industry26 cited
2014Modular health services: a single case study approach to the applicability of modularity to residential mental healthcare26 cited
2015An integrated modular design methodology based on maintenance performance consideration25 cited
2015Service customisation and standardisation in combinatory knowledge-intensive business services16 cited
2018Standardizing delivery processes to support service transformation: A case of a multinational manufacturing firm16 cited