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Fan satisfaction and segmentation: A case study of minor league hockey spectators
11 references·1 citing·38 second hop
Fan satisfaction and segmentation: A case study of minor league hockey spectators (2001)Fan satisfaction and segmentation: A case…Market-Based Management (2012)Market-Based ManagementA Longitudinal Analysis of Satisfaction and Profitability (2000)A Longitudinal Analysis of Sa…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Going to Extremes: Managing S…Consumer Trade-Offs and the Evaluation of Services (1995)Consumer Trade-Offs and the E…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Free Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Utilizing importance data to identify customer segments for English public sport facilities (2008)Utilizing importance data to …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)The Behavioral Consequences of Service Quality (1996)Handbook of Qualitative Research (1994)Measuring the quality of relationships in consumer services: an empirical study (2003)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Toward a theory of customer engagement marketing (2016)The Discovery of Grounded Theory (2017)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Orientation (2001)Determinants of trust in a service provider: the moderating role of length of relationship (2002)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Technology Infusion in Service Encounters (2000)Customer repurchase intention (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis (2004)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2006)Social Learning Theory. (1978)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)A Reexamination of the Determinants of Consumer Satisfaction (1996)The value concept and relationship marketing (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)E-S-QUAL (2004)The Evolution of Cooperation (1981)The Role of Market Forces in Assuring Contractual Performance (1981)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1995Going to Extremes: Managing Service Encounters and Assessing Provider Performance794 cited
  • 1995Consumer Trade-Offs and the Evaluation of Services774 cited
  • 2000A Longitudinal Analysis of Satisfaction and Profitability511 cited
  • 2012Market-Based Management115 cited

Cited by

  • 2008Utilizing importance data to identify customer segments for English public sport facilities25 cited

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