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‘Good enough’ performance measurement: a trade-off between activity and action
16 references·16 citing·34 second hopsampled
‘Good enough’ performance measurement: a trade-off between activity and action (2002)‘Good enough’ performance measurement: a …The Discovery of Grounded Theory (2017)The Discovery of Grounded The…Measuring Business Performance (2013)Measuring Business PerformanceThe Service Profit Chain (2010)The Service Profit ChainPerformance measurement frameworks: a review (2007)Performance measurement frame…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…The resurgence of cost and management accounting: a review of some recent developments in practice, theories and case research methods (1992)The resurgence of cost and ma…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Service operations management (1992)Service operations managementData Envelopment Analysis: The Assessment of Performance (1992)Data Envelopment Analysis: Th…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Researc…Performance measurement in service businesses (1991)Performance measurement in se…Measure Up!: Yardsticks for Continuous Improvement (1991)Measure Up!: Yardsticks for C…Basics of qualitative research (1990)Basics of qualitative researchRelevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Case Study Research: Design and Methods (1984)Case Study Research: Design a…Visual performance management as a fitness factor for Lean (2018)Visual performance management…The Multiplicity of Performance Management Systems: Heterogeneity in Multinational Corporations and Management Sense-Making (2017)The Multiplicity of Performan…Exploring the relationship between strategic performance measurement systems and managers' creativity: the mediating role of psychological empowerment and organisational learning (2017)Exploring the relationship be…The use of Web analytics for digital marketing performance measurement (2015)The use of Web analytics for …The conceptualization of data-driven decision making capability (2015)The conceptualization of data…Enrolling managers to accept the business partner: the role of boundary objects (2013)Enrolling managers to accept …Reconceptualising e‐business performance measurement using an innovation adoption framework (2012)Reconceptualising e‐business …Performance measurement systems: A consensual analysis of their roles (2012)Performance measurement syste…A decision framework for the consolidation of performance measurement systems (2012)A decision framework for the …If Robert Merton said it, it must be true: A citation analysis in the field of performance measurement (2011)If Robert Merton said it, it …Measuring the performance of business incubators: a critical analysis of effectiveness approaches and performance measurement systems (2010)Measuring the performance of …Strategic performance measurement systems: a discussion about their roles (2009)Strategic performance measure…The strategic management of operations system performance (2007)The strategic management of o…‘Soft’ supplier management related issues: An empirical investigation (2006)‘Soft’ supplier management re…Service operations management: from the roots up (2005)Service operations management…The involvement of management accountants in operational process change (2002)The involvement of management…Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Perceived e‐service quality (PeSQ) (2007)Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation (2014)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Qualitative Analysis for Social Scientists (1987)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Competing paradigms in qualitative research. (1994)Qualitative Content Analysis (2008)The Capabilities of Market-Driven Organizations (1994)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)Towards a dynamic theory of strategy (1991)Performance measurement system design (1995)The impact of supply chain integration on performance: A contingency and configuration approach (2009)A Purposeful Approach to the Constant Comparative Method in the Analysis of Qualitative Interviews (2002)An Introduction to Qualitative Research (2009)Theory Construction in Qualitative Research (2012)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The determinants of service quality: satisfiers and dissatisfiers (1995)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,249 cited
  • 2017The Discovery of Grounded Theory25,772 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1990Basics of qualitative research11,107 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 2010The Service Profit Chain1,034 cited
  • 1991Performance measurement in service businesses782 cited
  • 1992Service operations management489 cited
  • 1991Measure Up!: Yardsticks for Continuous Improvement457 cited
  • 1992Data Envelopment Analysis: The Assessment of Performance437 cited
  • 2013Measuring Business Performance263 cited
  • 2007Performance measurement frameworks: a review218 cited
  • 1992The resurgence of cost and management accounting: a review of some recent developments in practice, theories and case research methods

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97 cited

Cited by

  • 2015The use of Web analytics for digital marketing performance measurement364 cited
  • 2005Service operations management: from the roots up134 cited
  • 2012Performance measurement systems: A consensual analysis of their roles79 cited
  • 2013Enrolling managers to accept the business partner: the role of boundary objects44 cited
  • 2009Strategic performance measurement systems: a discussion about their roles41 cited
  • 2006‘Soft’ supplier management related issues: An empirical investigation40 cited
  • 2017The Multiplicity of Performance Management Systems: Heterogeneity in Multinational Corporations and Management Sense-Making39 cited
  • 2002The involvement of management accountants in operational process change38 cited
  • 2017Exploring the relationship between strategic performance measurement systems and managers' creativity: the mediating role of psychological empowerment and organisational learning38 cited
  • 2007The strategic management of operations system performance33 cited
  • 2018Visual performance management as a fitness factor for Lean27 cited
  • 2010Measuring the performance of business incubators: a critical analysis of effectiveness approaches and performance measurement systems24 cited
  • 2012Reconceptualising e‐business performance measurement using an innovation adoption framework24 cited
  • 2015The conceptualization of data-driven decision making capability23 cited
  • 2012A decision framework for the consolidation of performance measurement systems23 cited
  • 2011If Robert Merton said it, it must be true: A citation analysis in the field of performance measurement19 cited