Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Good and bad customers: the benefits of participating in the banking relationship

11 references·16 citing·44 second hop

FromToDepth

this work references cited by second hop

References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1990Zero defections: quality comes to services.5,373 cited
1985Problems and Strategies in Services Marketing2,819 cited
1993Customer satisfaction, customer retention, and market share2,151 cited
1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
1997Understanding business markets : interaction, relationships and networks610 cited
1985The New Demographics and Market Fragmentation329 cited
1993Importance‐Performance Analysis and the Measurement of Service Quality319 cited
1992Information Asymmetries and the Provision of Finance to Small Firms208 cited

Cited by

2005Stress in business relationships132 cited
2004From relationships to experiences in retail financial services129 cited
2012Service fairness and customer satisfaction in internet banking119 cited
2008Exploring e‐service quality: a study of Irish online banking

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

119 cited

2011Customer Orientation, Learning Orientation, and New Service Development113 cited

2008Understanding core and peripheral service quality in customer repurchase of the performing arts105 cited

2006Factors that affect the trust of business clients in their banks91 cited

2009The effect of power distance and individualism on service quality expectations in banking85 cited

2002Determinants of SME owners’ satisfaction with their banking relationships: a Canadian study74 cited

2011How Do We Keep Them Coming?: Examining Museum Experiences Using a Services Marketing Paradigm65 cited

2001Corporate banking: the strategic impact of boundary spanner effectiveness61 cited

2017SMEs’ Financing and Banks’ Profitability: A “Good Date” for Banks in Ghana?59 cited

1999Marketing financial services to businesses: a critical review and research agenda57 cited

1999UK bank‐corporate relationships: large corporates’ expectations of service56 cited

1998The Nature of the Banking Relationship: A Comparison of the Experiences of Male and Female Small Business Ownersi49 cited

2013Effects of co-worker support and customer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry49 cited