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Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology

16 references·16 citing·42 second hopsampled

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1995An Integrative Model Of Organizational Trust15,026 cited
2003Evolving to a New Dominant Logic for Marketing14,777 cited
1995An Integrative Model of Organizational Trust10,705 cited
1987Developing Buyer-Seller Relationships9,139 cited
2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited

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2002

Consumer Trust, Value, and Loyalty in Relational Exchanges

4,193 cited

1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited

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