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The Driving Forces of Customer Loyalty

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References

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1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1996

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The American Customer Satisfaction Index: Nature, Purpose, and Findings

4,733 cited

1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited

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2017Relationship among Service Quality, Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service)34 cited
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2014Online service failure and propensity to suspend offline consumption28 cited