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The impact of service climate and service provider personality on employees' customer‐oriented behavior in a high‐contact setting
16 references·2 citing·46 second hop
The impact of service climate and service provider personality on employees' customer‐oriented behavior in a high‐contact setting (2011)The impact of service climate and service…THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)THE ANTECEDENTS, CONSEQUENCES…The Strength of Strong Ties : The Importance of Philos in Organizations (2003)The Strength of Strong Ties :…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)The Big Five Trait taxonomy: …Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…The five factor model of personality and job performance in the European Community. (1997)The five factor model of pers…Mini-Markers: A Brief Version of Goldberg's Unipolar Big-Five Markers (1994)Mini-Markers: A Brief Version…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…PERSONALITY MEASURES AS PREDICTORS OF JOB PERFORMANCE: A META‐ANALYTIC REVIEW (1991)PERSONALITY MEASURES AS PREDI…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Job satisfaction and job performance: A meta-analysis. (1985)Job satisfaction and job perf…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Health Belief Model: A Decade Later (1984)The Health Belief Model: A De…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The nature and causes of job satisfaction (1976)The nature and causes of job …The Role of Active Identification in Driving Retail Customer Feedback (2020)The Role of Active Identifica…Personality and the creativity of frontline service employees: linear and curvilinear effects (2016)Personality and the creativit…An alternative "description of personality": The Big-Five factor structure. 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(2002)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)High Self‐Control Predicts Good Adjustment, Less Pathology, Better Grades, and Interpersonal Success (2004)The meaning in life questionnaire: Assessing the presence of and search for meaning in life. (2006)The HEXACO-60: A Short Measure of the Major Dimensions of Personality (2009)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
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  • 1976The nature and causes of job satisfaction6,848 cited
  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
  • 2004THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY.3,932 cited
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  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 1991PERSONALITY MEASURES AS PREDICTORS OF JOB PERFORMANCE: A META‐ANALYTIC REVIEW1,481 cited
  • 1985Job satisfaction and job performance: A meta-analysis.1,469 cited

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  • 1991Understanding Customer Expectations of Service1,403 cited
  • 2003The Strength of Strong Ties : The Importance of Philos in Organizations1,354 cited
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    • 2016Personality and the creativity of frontline service employees: linear and curvilinear effects39 cited
    • 2020The Role of Active Identification in Driving Retail Customer Feedback8 cited