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Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting

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References

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1997Lean Thinking—Banish Waste and Create Wealth in your Corporation3,375 cited
1996Crossing the great divide: Coproduction, synergy, and development2,656 cited
2006Competing through service: Insights from service-dominant logic1,704 cited
1990The profitable art of service recovery.1,447 cited
2011Service Management and Marketing1,414 cited
1984Designing services that deliver1,272 cited
2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
1982How to Design a Service1,077 cited
1987Service Positioning through Structural Change928 cited
1993The corporation of the 1990s: Information technology and organizational transformation886 cited
2012A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach850 cited
2002The service concept: the missing link in service design research?766 cited
1981CONSUMERS AS COPRODUCERS OF PUBLIC SERVICES: SOME ECONOMIC AND INSTITUTIONAL CONSIDERATIONS759 cited
1985Service Management: Strategy and Leadership in Service Businesses.736 cited

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1983Toward a Definition of the Coproduction Concept714 cited

Cited by

2015The SERVICE Framework: A Public‐service‐dominant Approach to Sustainable Public Services236 cited
2019Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services216 cited
2015(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes213 cited
2020Continuing the development of the public service logic: a study of value co-destruction in public services178 cited
2021Design for experience – a public service design approach in the age of digitalization174 cited
2019Can the power of platforms be harnessed for governance?162 cited
2019Collaborative public management: coordinated value propositions among public service organizations146 cited
2018The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers136 cited
2014A Sustainable Business Model for Public Service Organizations?128 cited
2016Coproduction as a structural transformation of the public sector127 cited
2014State–third Sector Partnerships: A short overview of key issues in the debate114 cited
2018Representative co-production: broadening the scope of the public service logic111 cited
2019Facilitating co-production in public services: management implications from a systematic literature review108 cited
2017Toward a public service management: past, present, and future directions91 cited
2021Relational leadership in collaborative governance ecosystems87 cited
2014Mapping public value processes86 cited