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Antecedents and effects of emotional satisfaction on employee‐perceived service quality
16 references·6 citing·42 second hop
Antecedents and effects of emotional satisfaction on employee‐perceived service quality (2008)Antecedents and effects of emotional sati…Whither Services Marketing? (2004)Whither Services Marketing?Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Conventional wisdom on measurement: A structural equation perspective. (1991)Conventional wisdom on measur…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Sources of Conflict between Work and Family Roles (1985)Sources of Conflict between W…Sources of Conflict Between Work and Family Roles (1985)Sources of Conflict Between W…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The Social Psychology of Organizations. (1979)The Social Psychology of Orga…Role conflict and ambiguity as critical variables in a model of organizational behavior (1972)Role conflict and ambiguity a…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Vai trò của sự hài lòng tiền lương đối với gắn kết tổ chức, sự hài lòng công việc và ý định nghỉ việc: Nghiên cứu trường hợp tuyến y tế cơ sở của Hà Nội (2024)Vai trò của sự hài lòng tiền …Does Learning Opportunity Matters in Employee Retention? (2021)Does Learning Opportunity Mat…Analisis Pengaruh Job Satisfaction Terhadap Employee Perceived Service Quality Dan Affective Commitment Sebagai Variabel Intervening Di Restoran Hotel X (2015)Analisis Pengaruh Job Satisfa…Organizational Commitment, Job Satisfaction and Job Performance as a mediator between Role Stressors and Turnover Intentions A Study from an Egyptian cultural perspective (2013)Organizational Commitment, Jo…Um estudo bibliométrico sobre a evolução da pesquisa da qualidade em serviço (2012)Um estudo bibliométrico sobre…Do employees' feelings really matter in service‐quality management? (2010)Do employees' feelings really…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Customer engagement: the construct, antecedents, and consequences (2016)Understanding Customer Experience Throughout the Customer Journey (2016)An Inventory for Measuring Depression (1961)The CES-D Scale (1977)Structural Equations with Latent Variables. (1991)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)qgraph : Network Visualizations of Relationships in Psychometric Data (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations, (2nd Ed) (1979)Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. (1992)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)CONSEQUENCES OF ABUSIVE SUPERVISION. 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References

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  • 2004Whither Services Marketing?

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1,242 cited
  • 1972Role conflict and ambiguity as critical variables in a model of organizational behavior1,068 cited
  • Cited by

    • 2013Organizational Commitment, Job Satisfaction and Job Performance as a mediator between Role Stressors and Turnover Intentions A Study from an Egyptian cultural perspective39 cited
    • 2010Do employees' feelings really matter in service‐quality management?31 cited
    • 2012Um estudo bibliométrico sobre a evolução da pesquisa da qualidade em serviço20 cited
    • 2021Does Learning Opportunity Matters in Employee Retention?2 cited
    • 2024Vai trò của sự hài lòng tiền lương đối với gắn kết tổ chức, sự hài lòng công việc và ý định nghỉ việc: Nghiên cứu trường hợp tuyến y tế cơ sở của Hà Nội1 cited
    • 2015Analisis Pengaruh Job Satisfaction Terhadap Employee Perceived Service Quality Dan Affective Commitment Sebagai Variabel Intervening Di Restoran Hotel X1 cited