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A critical appraisal of customer satisfaction and e‐commerce

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References

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1989

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A Critical review of consumer satisfaction

1,522 cited

Cited by

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2010The impact of new technologies on customer satisfaction and business to business customer relationships: Evidence from the soft drinks industry55 cited
2020ES-QUAL model and customer satisfaction in online banking: evidence from multivariate analysis techniques52 cited
2014Customer Satisfaction with Retail Banking Services in Ghana51 cited
2015Measuring Service Quality Expectation and Perception Using SERVQUAL: A Gap Analysis39 cited
2022Customer Satisfaction in e-Commerce during the COVID-19 Pandemic34 cited
2006CONSUMER PERCEPTIONS OF ONLINE SHOPPING28 cited
2021Determinants of Social Commerce Adoption: An Empirical Study of Vietnamese Consumers27 cited
2008E-customer service capability and value creation26 cited
2009The Moderating Role of Cognitive Fit in Consumer Channel Preference22 cited
2016Impact of Advertising on Brand Awareness and Commitment in Female Apparel Industry20 cited
2016The conceptual framework of the factors influencing consumer satisfaction in social commerce19 cited
2018Determinants of Mobile Banking Adoption19 cited
2008Cost-benefit factor analysis in e-services using bayesian networks19 cited