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Internet retailing quality: one size does not fit all
16 references·8 citing·41 second hop
Internet retailing quality: one size does not fit all (2007)Internet retailing quality: one size does…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…E-S-QUAL (2004)E-S-QUALComfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…The C-OAR-SE procedure for scale development in marketing (2002)The C-OAR-SE procedure for sc…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…The Good Research Guide: For Small-Scale Social Research Projects (1998)The Good Research Guide: For …SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Alternative Ways of Seeking Knowledge in Consumer Research (1988)Alternative Ways of Seeking K…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…The effect of e-service quality and after-sales e-service quality on e-satisfaction (2021)The effect of e-service quali…Electronic service quality (e-SQ) measurement: a cross-functional review (2021)Electronic service quality (e…Safety of Online Shopping According to Customers (2020)Safety of Online Shopping Acc…Measuring quality perception in electronic commerce (2016)Measuring quality perception …Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty (2016)Bank employees’ internal and …Do consumer shopping styles influence consumer attitudes toward services offered by shopping websites? (2015)Do consumer shopping styles i…Online fashion shopping: mystery shopping-based evaluation of online German fashion stores (2013)Online fashion shopping: myst…Category‐specific RECIPEs for internet retailing quality (2009)Category‐specific RECIPEs for…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The use of partial least squares path modeling in international marketing (2009)Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective (2012)Good practice in the conduct and reporting of survey research (2003)A Qualitative Study (2009)THEMATIC ANALYSIS: A CRITICAL REVIEW OF ITS PROCESS AND EVALUATION (2012)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1998The Good Research Guide: For Small-Scale Social Research Projects4,571 cited
  • 2004E-S-QUAL3,962 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2002The C-OAR-SE procedure for scale development in marketing2,483 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
  • 2006Measuring Service Quality in E-Retailing1,056 cited
  • 1988Alternative Ways of Seeking Knowledge in Consumer Research907 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet

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872 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • Cited by

    • 2009Category‐specific RECIPEs for internet retailing quality34 cited
    • 2016Measuring quality perception in electronic commerce32 cited
    • 2021The effect of e-service quality and after-sales e-service quality on e-satisfaction29 cited
    • 2021Electronic service quality (e-SQ) measurement: a cross-functional review20 cited
    • 2016Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty20 cited
    • 2015Do consumer shopping styles influence consumer attitudes toward services offered by shopping websites?10 cited
    • 2013Online fashion shopping: mystery shopping-based evaluation of online German fashion stores10 cited
    • 2020Safety of Online Shopping According to Customers9 cited