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A recommender system to avoid customer churn: A case study · Study

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ArticleA recommender system to avoid customer churn: A case study

Yifan Wang2008

Article2008

A recommender system to avoid customer churn: A case study

Yifan Wang · Ding-An Chiang · Mei‐Hua Hsu · Cheng-Jung Lin · I-Long Lin

42 citations·0/0 files stored·Expert Systems with Applications

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Customer churn and segmentation Customer Service Quality and Loyalty Recommender Systems and Techniques

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References

2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry 2005Customer segmentation and strategy development based on customer lifetime value: A case study 2005Predicting customer retention and profitability by using random forests and regression forests techniques 2005Methodology for customer relationship management 2004Predicting online-purchasing behaviour 2001Predicting customer potential value an application in the insurance industry 2004A purchase-based market segmentation methodology 2005Intelligent profitable customers segmentation system based on business intelligence tools

Cited by

2011Customer portfolio analysis using the SOM 2024Using machine learning methods to predict future churners: an analysis of repeat hotel customers 2018Maschinelles Lernen 2021A Stacking-Based Data Mining Solution to Customer Churn Prediction 2010Data Mining Applications in Customer Churn Management

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Details

Year2008

Typearticle

Published2008-12-11

VenueExpert Systems with Applications

ISSN-L0957-4174

Languageen

Citations42

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/j.eswa.2008.10.089

openalex_workW2011648593

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2022

Analysis of Telecom Churn using Machine Learning Techniques

2024Examining factors influencing the user’s loyalty on algorithmic news recommendation service